Sure Thing ToysReviews of surethingtoys.com

dont evr buy from here. literally don't even trust the reviews this website is ass. preordered a sugawara nendoroid, it's rerealesed at least 3 times on the goodsmile offical site now & still hasn't shipped from surethingtoys. i wish i could go back in time & slap myself for giving this dumb website 60 dollars because i was so desperate to get my hands on his nendoroid that i bought it from a sus website w/o knowing goodsmile will allow you to purchase once released..

DON’T BUY FROM THESE CON ARTISTS!!! I had to cancel a pre order I made well over a year ago due to no communication at all. And mind you, you get charged up front for any pre order. I’m almost certain they dont plan on sending out a lot of the pre orders they have available.... as you can see, they have so many figures for pre order that aren’t even in production anymore, they literally just con you for the pre order money that you pay up front. I finally reached out to them about my forgotten pre order, requesting a refund.... they didn’t even respond, and only sent me a gift card. I used the gift card over a week ago now on their products that are apparently “available” and I haven’t gotten any shipping notifications or updates about delays or anything. I’m so frustrated that I probably just threw my money away to some illegitimate company. Do yourself a favor and stay away from these con artists at all cost. FYI, I’m never one to leave reviews... in fact, this is my first negative review ever. I felt compelled to hopefully save you from getting into the same mess.

The worst service ever! They r legit but their response time is ridiculously slow. They wait forever on preorders n they cant keep promises. I ordered a marvel legends from them a year ago n i still haven’t received them. So i emailed 3 times n they still haven’t replied back. For in stock items they do ship it out fairly quick but for any preorders DO NOT order from them if u want to avoid headaches just like i did. Avoid ordering any preorders from them at all cost.

Preordered a figure from them in Nov '20 that was suppsed to release in Feb '21. Contacted them in Feb and they said release was pushed back to April. Ok, fair enough. Inquired again April 28th, they are no longer responding to emails. Their customer service number is a JOKE. All it does is tell you to leave a message. Surprise, NOBODY ever calls back. All the other stores and sites have gotten their stock and shipped, meanwhile SureThingToys doesn't even reply to messages. Contacted credit card company to dispute, NEVER BUYING FROM HERE AGAIN.

They are scammers. Pay for items. Then get email reply 3 months later saying bank filed a suit we don't have it and you don't get your money or the products. Total fraud! BEWARE

I ordered a figure that broke easily.