Sure Thing Toys is your source for action figures and collectibles from across the pop culture universe! We have been a trusted online retailer since 2012. Low pricing and free shipping on all orders!
Sure Thing Toys (surethingtoys.com) has 56 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Excellent
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Showing 46 reviews with 1 star · Clear filters
Diego
Preordered a figure for $70.02. It was supposed to be shipped out toward the end of January 2023 and EVERY online store based in the US had this particular figure in stock during that month. They refused to give me a refund, the 180 day limit on PayPal refunds passed, and they would only give store credit. I didn't get my figure until mid March 2023. Two months after the actual shipping date. DO NOT SHOP HERE or this WILL happen to you too.
Angela
Preordered an item, like everyone else it never came, even though it was available to ship from any store I checked within a month of my preorder. Conveniently, they refused to give a refund until the 180 day limit on PayPal refunds passed. Then they would only give store credit, so they got to keep my money.
Geo C.
NEVER PRE OREDER ANYTHING FROM THIS COMPANY BEEN WAITING FOR OVER A YEAR FOR A PRE ORDER.
Leila C.
I pre-ordered a Funko Pop in June 2022. It was supposed to ship in September. September came & went. Nothing. Then it was supposed to come in October. Then November. Now it's December - still no Funko Pop. Everyone I know who ordered the same Pop from other sites got theirs in October. Sure Thing's customer service replies have been rude & condescending. DO NOT order from these people.
Ray H.
Preordered a toy in Jan 2022. They already had toys sent out for reviewers at that time. Even with delays a lot of major retailers received it in June. I realized it never got here so I looked into it. Since it was purchased over 6 months ago they will not refund me unless I want store credit. They said ETA would be late Nov and it is currently Dec with no update. It seems pretty scammy if you never receive a product. If you buy something else with store credit would it even show up? I can literally go to another website and buy it right now. Cheaper even. My only experience is with preorders so maybe they actually have other toys in stock.
Kmuzu
Over two months ago, I ordered an advent calendar. The order was supposed to be fulfilled on October 31, 2022. My repeated emails were ignored. Finally, I was given a promise that the order would be sent on time but it never arrived. This company is filled with liars and it is my hope that you see this review before you make a purchase with this horrible company.
Matt F.
BUYER BEWARE of preordering from this shady store. Purchased the S.H. Figuarts Dragon Ball Super Gohan figure half a year ago, and still have not received it. Other retail stores had this item in stock 2 months ago, yet this one can't seem to get their shipment from the manufacturer. And contacting their customer service is useless, as they have given me the runaround about how pre-orders estimated delivery dates are subject to change, and refused to cancel the order and give me a refund. Overall terrible experience purchasing from them, and I advise you to NOT do business with these people.
Cabbage
Pre-order Bandai Gundam from Sure Thing store is not a good idea. They are super slow. My experience is, I pre-ordered the metal build hi-v gundam from the Sure Thing store while the ETA on website was Sept. However, my order is still NOT fulfilled now (Oct 29) while other retailers already have the same metal build hi-v gundam in stock since Sept and never sold out.