Edwin L.
Dissapointed..
After many years as a customer, I am now treated like a pariah. Sure Holdings has in the past established several protocols but lately they dont seem to follow them any longer.. such as notification of payments for sales of wines. They used to require customers to fill-in a form to confirm where the funds would be sent but now they simply send the funds w/o even notifying me, the customer. And when I complain about this, I am labeled a trouble maker. The returns for the investments have also been poor but for us only to be told that we don't invest sufficiently on a regular basis. How can any sensible investor continue to pour funds into a portfolio that is not returning a decent profit. Most of the profits are eventually eaten up by the storage fees. I have also recommended friends to join and they have left basically because of the latter reason. I am also in that process of exiting by selling all my wines.
Response from SureholdingsAug 22, 2022
We have reviewed your account. We have responded to every email that you have sent us. you were disappointed because we could not hold onto your funds for your wine sales. Because of anti money laundering restrictions and holding onto clients funds for an unreasonable time frame suggests we are a bank. We do not operate like a bank and do not hold the license to keep funds on behalf of clients like a bank account. In addition, your claims of making no returns on your portfolio are false. Here is a list of 13 wines in total which you have sold and received funds for. We have not shown the value in $$ of profit for your privacy in public but we have checked and there is good profit on the account after the wines you have sold. Product Name % Return Margaux 2002 Half Case -2.81% Armand de brignac Ace of Spades Champagne Brut Gold NV Cuvee Half Case 4.70% Perrier Jouet Belle Epoque Blanc De Blancs Champagne 2002 3x75CL BTL 13.91% Haut Brion 2005 Full Case 23.58% Hermitage La Chapelle Jaboulet 2010 Half Case 50.51% Beausejour Duffau Lagarrosse2009 Full Case 20.16% Leoville Poyferre 2009 Full Case -1.95% Pichon Longueville Baron 2009 Full Case 8.35% Latour 1996 Full Case 3.19% Latour 1996 Full Case 46.44% Latour 1996 Full Case 13.94% Latour 2004 Full Case 50.86% Lafite Rothschild 2004 Full Case 150.43%