SureBridge InsuranceReviews of surebridgeinsurance.com

I am echoing those who complained about customer service. I started on January 8th trying to talk to someone. NO ONE HAS RETURNED MY REQUESTS!! It's now January 28th. High call volume doesn't cut if for me. When calling on the 8th I waited for over an hour on hold before I hung up. Between the 8th and today I've sent two e-mails from their website and mailed a letter on the 17th requesting assistance with my issue. The letter contained the necessary documentation to show I had previous dental coverage to waive my waiting time (per the policy). What is it going to take to get some assistance??? I need more dental work and don't want to pay anymore out of my pocket. Currently I've paid over $1,600. I know I will just be getting the generic response the others have received. Is the BBB my next step?

Been with Surebridge for a year. I wanted to update my policy for 2021, but I have yet to reach anyone. I’ve been calling since December! I have yet to get my policy info, insurance cards, and I can’t even login in online. Only time I see anything from them is when they take my money. Such a horrible experience.

Overall coverage is whatever. But here is the issue. I was with this company for over a year and then when I cancelled through my medical claims rep AFTER LOSING MY JOB. she herself cancelled my policy and then I get billed the following month later. These people have told me 4 separate occasions, and currently on hold with the company as I type...that I will be refunded the amount they never should've taken. I was told by a customer service rep, I spoke to 2 managers and got a voicemail from someone in office saying the refund check was coming, ill have it in 3 days, ill have it in 2 weeks, they said they were "expediting" the check to me last Friday. I think it ridiculous and so unprofessional of them, especially in this pandemic they even did this to begin with. I will never recommend or come back as a member to this company. What INSURANCE COMPANY just steals someone's money and says they're refunding it and never does.

Website is archaic, and get this, you cant pay your bill online. You're directed to contact customer service. There you will be on hold for almost an hour before finally you think someone is answering your call. But lo and behold. They've just cut you off. Worst company ever. Buyer beware.

To begin with I have been on the phone for 1 hour and 20 minutes and just now hung up! That is absolutely absurd! Is there ANYONE that even WORKS there??!! Thirty minutes is even too long in today's standards. I have had this company for 3 years, paid every month and never tried to make a claim up until last November and December with numerous phone calls only having to hang up. At that time I was on hold anywhere from 30 to 45 minutes. So I just tried to call back again with the questions that I have and also about trying to make my vision claim. Needless to say, I have not spoken to not one person in this company the entire time I have had my policy! I don't know how they could even STAY in business, and I question if they even exist! I will be canceling my policy with them, and I would advise anyone to not even think about going with this company, as you will truly regret it! You will NOT be able to talk with anyone! Just absolutely unbelievable and ridiculous!!! If I could give them zero stars, I certainly would!

I have tried numerous times to register my new SureBridge account on your website; everytime I do I receive the following message: Sorry! We cannot find an account associated with given information. Please try again. I then call your Customer Service number and wait on hold for over an hour listening to the "please continue to hold, your call is important to us", which clearly it is not with response times like this. TERRIBLE Customer Service and website. I regret purchasing this policy.

Customer service is awful!! When you actually are connected with a person after holding for over an hour, the said person can never answer your question. They then supposedly ‘transfer’ you to someone who can but hang up on you instead I went through this same thing 6 different times within a 24 hour period! Absolutely Horrible!!

I have cancelled 3 times with this company and each time I never renewed. Each time I have talked to someone with customer service they say there are “no notes” and that they can cancel now. I’ve been charged hundreds of dollars and this has been an ongoing issue. Ridiculous.