SureBridge InsuranceReviews of surebridgeinsurance.com

Surebridge accused us of letting my wife's policy lapse when they were paid by credit card every month, January to April. The May payment, when debited to the same credit card, was denied. Rather than call us about valid/invalid credit cards, you sent us an absurd letter about the policy lapse and grace period. We wasted 3 hours on the phone between Surebridge and Via Benefits straightening out your administrative and poor communication mistake. And why isn't the Surebridge Call Center in the USA? You should be ashamed of yourself for sending good jobs to Bogota, Colombia!

I canceled and the payment was still trying to come out of my account at $32 each time it is denied.

my experience was great they were every helpful

The WORST experience with any company I have ever had. I had to call back 5 times for every issue I had with them. They would transfer & a connect, transfer me to the wrong place, etc. They lied to me and said if I upgrade my dental policy to a better one, my waiting period would be waived since I had been a customer for 3 years. That was 100% false and I only found out AFTER I purchased the insurance and made a dental appointment. Then when I argued on the phone with them about it, I expressed my desire to cancel but said I couldn’t at the moment because my daughter had a dental cleaning next week so I would hold off. Then I get a letter in the mail retroactively canceling my insurance….. to last month! Conveniently avoiding to pay the dentist appointment I had. Honestly nothing but lies and headaches and absolutely no integrity as a company. Do not sign up with them. Save yourself the hassle. Customer service was abysmal at best.

We have the Surebridge dental plan. I went through a time consuming effort Jan 27, 2020 to straighten out which website to log on to. My login in info no longer works. I called billing to make a payment and then change credit card for autopay. They did it manually but I was told to go to Mysurebridgeinsurance.com. My Jan 27, 2020 info did not work. I called the 800 helpline. The automated response said to log onto Myportalsurebridgeinsurance. com. Login info did not work here either. Tried to get login ID and password reset online but I was not recognized. Called the 800 helpline number and got sent to a full voicemail box with no additional instructions, just a repeating Cisco message. The Surebridge letter I received says the help desk is open 8 to 5 pm. I called at 9am CDT. Timezone is not even stated on letterhead. They didn't miss a beat contacting me when the credit card company suspended my card due to suspected fraudulent activity. Trying to change my autopay with the replacement card was frustating

They keep telling me that I don't coverage and I do

I've had this insurance for 7 years. Never filed a claim on it until I needed to but I needed to because of my rotator cuff surgery. I don't know when I damaged it but it got worse and worse overtime so I went into the doctor he said that I need the surgery. I had the surgery I was out of work for several months so I filed a claim they had me get every piece of paper every code from every company that I saw and that helped me.. And then they denied it at the end. They said because I didn't go to urgent care within 3 days after the injury that they're not gonna pay the claim. What a waste of money do not buy this insurance look at the reviews.. What a terrible company.. Basically they're saying every time there's anything wrong with you you'd better go to the urgent care in case it turns into something more serious peryou know how many timesPeople strain their backs or their shoulders and they don't go to the doctor right away.. Stay away from this company I warn you I warn you.

BEWARE OF CHESAPEAKE SUREBRIDGE! THEY WILL CONTINUE TO BILL YOU AFTER CANCELLATION!!! I CANCELLED MY POLICY WITH THEM IN DECEMBER 2020 YET THEY CONTINUED TO BILL ME 15 CONSECUTIVE MONTHS IN THE AMOUNT OF $1,670.10 I EVEN HAVE A SCREENSHOT OF MY CANCELLATION FROM THEIR WEBSITE YET THEY STILL HAVE NOT REFUNDED ME A PENNY! MORE COMPLAINTS ABOUT THIS CROOKED COMPANY CAN BY FOUND ON THE BBB SITE , GOOGLE, YELP, ETC!!!!