SureBridge InsuranceReviews of surebridgeinsurance.com

I have been on hold for 55 minutes and counting. I received a letter to update my account online. According to the recording I've received at least a hundred times waiting on hold that it's easy. Well, when I try to enter my Customer ID# online, I get a response that I don't exist in the system. VERY FRUSTRATED!!!

Service stinks. Been on hold for over an hour,

Do not get a policy here. Been on phone 2 days trying to talk to someone with no success. First day they hung up on me. Now have been on phone for 2 hours. Glad I'm not dying. Tried portal said I don't have policy but they sure are taking money out of my account! This company sucks! If the stars went into the negative that's what I would give them.

The one time we used this policy was good no problems. I have had this policy for 11 years and have used it maybe once. I recently purchased glasses and i have tried 3 times to log in. I have tired to change my password 3 times with no success. I have called three times only to be on hold for hours.

How all insurance company they never want pay, I had an emergency and I was an urgent care, for emergency they pay $500.00, how I don’t was in ER, they did payment nothing. I canceled the contract. I wasted my time and money. -F

I bought a policy in April 2020. Now I cannot get in touch with the company. Their phone number no longer works.The agent I worked with is no longer available. I can't log in to the patient portal. I have sent several emails asking to be contacted,still waiting. I can't officially cancel my policy because they won't acknowledge my emails,so I have to close my bank account to prevent them from withdrawing any more money. I wanted supplemental insurance. I thought I'd try something other than Aflac but if I had an accident tomorrow I'd have no way of getting in touch with Surebridge. I believe I've been scamed.

Wife had hospital supplemental insurance, developed infected gallbladder. Spent two nights in hospital. Keep denying claim says it should have been outpatient but does not take into account the iv antibiotics needed before surgery. There is no functional customer support, 45 minutes on hold average and you cannot talk to anyone who knows what is going on. As far as I am concerned they are stealing premiums and not providing coverage at all and are at best inept and at worst a fraud.

Canceled my plan and just got charged again.