SureBridge InsuranceReviews of surebridgeinsurance.com

i AM WAITING TO SPEAK WITH SOMEONE NOW AND HAVE BEEN WAITING FOR OVER AN HOUR. i AM UNABLE TO GO ON LINE AND IT WAS RECOMMENDED THAT I CALL BUT NO CONTACT YET. I AM SURE THAT AT 5PM THE CALL WILL BE DISCONNECTED, WAITING TO SEE IF THAT HAPPENS OR IF SOMEONE COMES ON THE LINE.

Don't tell me you haven"t seen all the negative reviews on registering your new website? I have called a number of times and was put on hold for more than 30 minutes everytime! Why sent the letter out and your website is not up to date? And where is the customer service now?

Where do I start? #1- they sent me a letter in Oct. about change in billing. Billing? I canceled my policies there Dec. 2019. Oh no - they say it didn't happen and have been billing all through 2020 - not ONE communication, email, letter, bill, NOTHING. Canceled again today, hopefully, this time it actually happens! Fraud? Maybe! Incompetent? For sure! #2: Forget trying to call if you've got a life. I tried over 2 days & finally got through to be told #1 ^^ above which was "tough luck, we have no record of your cancellations." Why am I not surprised? #3: New website portal. Supposed to all ready 11/6 so was told to call back after that. It's 11/11 and it still doesn't work. Someone really needs to tell companies that their 14 yr. old nephew does NOT really know how to built websites. Particularly annoying after listening to music and pre-recorded statements while on hold that you can "access everything on mysurebridgeinsurance.com! and chesapeakeplus.com" over and over. NO, YOU CAN'T ACTUALLY. Couldn't even register me with my policy ID #'s (can't find them) -- but they still say I have them and have been charging for a year? I don't think so! AVOID. DECEPTIVE IMO.

They never answer their 800 number, nor respond to faxes or emails. Now I'm writing using the USPS system. I gave up after waiting more than 30 minutes each time on hold for several days at different times of the day. Does anyone work for this company? There is no way to log onto the website since the Member ID is NOT the policy ID and I never received anything with a member ID on it. They have very bad BBB reviews also, now I can see why as well as poor YELP reviews too.

Bad customer service. Putting me on wait for longer time. They are taking my premiums every month and telling to providers that my insurance has been ended.

The customer service is terrible! I called yesterday twice, the first time I was on hold for 34 minutes and gave up and the second time for a hour and 20 minutes and again gave up. I still have not been able to talk with a person. I am unable to use the portal because my policy numbers will not work. Very frustrating for me as a customer.

The customer service is terrible! I called for two days at an Hour each day. The second day I finally was able to speak with someone. I told her I can not change anything on the portal because my policy number will not work. I explained to her I am closing the bank account they are using and gave her the information to my new bank account number. Low and behold I received a email from my bank today stating they tried to pull the funds from the original bank account again!! Now I will have to sit on hold for an hour plus to try and fix the issue.

The only way to contact them is over the phone. I've been on hold for hours and doubt anyone will ever answer at this point. Choose another company that has some form of customer service :/ Edit: Tried emailing as well. No answer yet! :(