Customer
First and last time
Mr order, which was a first order with Suppz.com was cancelled after a week with no explanation.
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Suppz.com (suppz.com) has 2,503 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Customer
Mr order, which was a first order with Suppz.com was cancelled after a week with no explanation.
Jared J.
Order #100201766 (placed on October 9, 2015 12:50:54 PM CDT) Item Sku Qty Subtotal Optimum Nutrition Performance Whey Size 4 Lbs Flavor Chocolate Shake ON Performance Whey 50Servings Chocolate Shake 2 $55.98 Subtotal $55.98 Shipping & Handling $5.00 Discount -$14.00 Grand Total $46.98 That's my order. On October 14th I received a refund notice that provided zero detail as to why I was being issued a refund. I emailed the address provided for inquiry and never received an email back. I had to take time out of my work day to call your customer service and spoke with Kathy who after placing me on hold to speak with her supervisor, was very nice and explained it was a system anomaly and she personally took my order down again and promised to honor the same price as before. An hour later Derek "D-rock" Freymiller sends me an unprofessional email stating hey we're sorry but that price is wrong the actual price is 60 (even though Kathy had just said otherwise) but to make up for it here is a 10% discount. He then told me, "Also, if you do make another order send me your order number and I will make sure your package gets hooked up with a ridiculous amount of swag to make up for the inconvenience." I replied back to both him and Kathy expressing my frustration but have yet to receive a reply. That was two days ago. This morning I sent a follow up email asking why they hadn't responded and requested a refund notification if nothing else. That was 4 hours ago. I still haven't received a reply or refund notification. I don't understand how your team can punish the consumer for an internal error. Great customer service means holding up to promises. A ten percent discount in no way makes up for me having to cancel a large order. This was my first experience with suppz.com and it was so disappointing I think it will be my last. Regards, Jared
Catherine
I am so happy to find APS in your store!!! I have also been looking for the chocolate flavor and they had it in stock. Free shipping and my order still arrived earlier than I thought. I definitely recommend Suppz.com!!
Moreno J.
melhor sate para importar suplementos!
Customer
Great customer service! Filled my order quickly. Even sent me a couple of samples after having to swap out a product because when I ordered wasn't in stock. Will definitely order from them again!
IP
i was extremely pleased with my first ever supplement order from this company. Not only with the price of the products purchased but with the awesome free samples that were shipped with my order. I will definitely be ordering from this website again!
Customer
Muito rápido e confiável! Eu recomendo!
Gracie
Always order thru Suppz.com. They have the best price out there. They ship immediately so I get my stuff quickly.