SupplementCentral.comReviews of supplementcentral.com

Já sou cliente a anos, mas... Estou com os pedidos #468763 de 11/11/2017 e #469744 de 16/12/2017 pagos e ainda não processaram. Usei um cupom de desconto e disseram que eu fui encluso nas compras de fraudes. Não me respondem os e-mails, não posso ficar com prejuízo de $173,3 por falha da SUPPLEMENTCENTRAL. Aguardo retorno. Atenciosamente João Tomé

Easy process and good service, but my product was hard as a rock and ruined by moisture. I haven't heard back from them.

The tracking number that you sent me is incorrect, it does not exist.

I was billed before the merchandise was sent only to be notified after a week that the product was not in stock. The only reason I was told the product was out of stock was after an inquiry as to the status of my order. Then had to have a refund issued. Very poor business practices.

I still haven't received some of my order and it's been a month. I got some partial refund with no explanation for what item it was for. When I tried to call customer service a message always tells you they're too busy to talk and to go online. When you connect to offices you are put in an endless line. Horrible experience. I'm back using Amazon.

Like many I was lured by a 2015 holiday coupon and placed an order for several things I needed from Supplement Central, which happened right after Thanksgiving. The actual order placement went fine but receiving the order has been irritating since more than a week passed without any communication and status update to my purchase. Eventually after two weeks I received a shipping notification from them and another five days later a package arrived in the mail. Acceptable up to this point. Upon inspection of the contents though I noticed my order was short a couple of things. Two items were missing with the order form in the package explaining they would ship out ASAP. A third item was also missing and I was informed by Customer Service that like the other two missing items it was on backorder(but had not been described as such on the order sheet that it will be shipping ASAP which is why I made a phone call). Understandable but unfortunate up to this point. Here is where it becomes irritating because alarmingly one of the other bottles in the box was soon to be expired in three months. So I called Customer Service, who then informed me pleasantly they would be sending out a non-expired bottle to replace the one I had received. That was fine except I was also told later, not over the phone call, but by friendly yet terse email by a rep with the initials T. P. that it was not the policy of Supplement Central to replace almost expired products but they would do it for me anyways and, at my leisure, I should bring the almost expired product to a local Supplement Central shop. Just to clarify about the product I speak of, at one serving size per day and 180 servings in the bottle, about half the product I was asked to return to my local Supplement Central shop would be old soon(to be I suppose resold as clearance to another customer who wasn't as observant of the product's age). This stance and the politely worded email are inexcusable for a company to make it seem like it was some kind of a courtesy they offer as their part to remedy this. In my opinion, it should be automatic that the purchaser shouldn't have to worry they are buying and receiving outdated vitamins. A simple sorry we'll fix it and move on should suffice. Anyways due to their policy, I do not recommend Supplement Central to anyone. I should mention too that I ordered from another online retailer and received the missing items early last week in short time. Just to say also, those three missing items I mentioned from the box that were to be sent ASAP(plus the replacement) have yet to be shipped from Supplement Central. Not even an email or update as of yet to their status. Thanks.

It took them almost 2 weeks to discover that the item I ordered was not in stock and would not be shipped. According to the website, item would ship once payment verified. My credit card was processed and almost 2 weeks later I received an email stating they didn't have the item and I would be receiving a refund. Two stars for advertising something not available and for taking 2 weeks to notify me I wouldn't be receiving it.

The shipping date was rescheduled 3 times and resulted in delivery being five or six days late. This caused me to have to buy one of the products I ordered at a local store. When I expressed my dissatisfaction in an email, so far I have been completely ignored. Not even responding to a long time loyal customer is absolutely unacceptable. If I do not receive an answer to my complaint I very well may not be a future customer of SC.