SupplementCentral.comReviews of supplementcentral.com

Efetuei uma compra no valor de $ 92.70, na SupplementCentral.com em 01/05, enviaram minha compra ao Brasil somente em 09/05 e recebi a compra em 29/05 e para minha surpresa veio faltando um item: Optimum Nutrition Opti-Men 240 tablet . Pois bem em 30/05 enviei e-mail com fotos dos produtos recebidos e explicando não ter recebido um dos itens comprado e me responderam que iriam me enviar o item faltante, porém até agora nada ! Ou seja estou aguardando por um item que paguei !!! Réplica a resposta da SupplementCentral.com: 1-) Não houve nenhum item confiscado ou perdido na alfandega pois o pacote chegou sem violações e não foi sequer aberto pela alfandega, ( pacote chegou intacto com todas etiquetas que foram coladas na origem ) pois quando é aberto somos informados disso no próprio pacote ou quando algum item é confiscado ou devolvido somos informados no rastreamento; portanto estas alegações da SupplementCentral.com são mentirosas e absurdas ! 2-) Vejam abaixo a resposta por e-mail que recebi da SupplementCentral.com em 09/06: Hello, We will get a replacement shipped out to you on Monday. Sorry again for the error.   Also here is a coupon code for 10% your next order:   AMZ10FO Em suma, pedem desculpas pelo erro oferecem um cupom de desconto de 10% para uma próxima compra a agora vem dizer que estão aguardando uma investigação dos Correios para re-enviar o item faltante ? 3-) Em vista disso não vou comprar mais na SupplementCentral.com e não recomendo a nenhum brasileiro que compre lá pois é óbvio que não respeitam os clientes.

So, I feel the need to write a third and final review about supplementcentral.com. It seems like they believe their customers are quite stupid. I placed an order 11 days ago (Thursday) after calling to make sure the item was in stock because the first time I ordered they didn't bother to inform me that the item was out of stock and would take longer than anticipated. The item I wanted wasn't in stock this time either but I was told they could have the item in 3 days and then they would ship it. I said fine. 4 days later, on Monday, they charged me for the item without shipping it. So I called the next day (Tuesday, day 5) and asked why. I was told that they would be receiving the item in a shipment that day and it would go out later in the day. I said fine. I was frustrated because of the issues with the first order but I was willing to give them another chance. Shortly after that I received an email saying my item had shipped and was given a tracking number. I didn't think too much of it. Friday (day 8) since I hadn't received it yet, I checked the tracking. It was still in pre-shipment. Now, I understand how the USPS works. I worked in an office for 4-5 years and had to ship boxes almost daily. What had most likely happened was this... When the item is ordered a hold is placed on the funds in your bank account for up to 5 days. When the item is shipped the money is deducted from your account. The bank only allows them to hold the money for 5 days. So I called on Friday and let them know I wasn't happy. I was told that they would call their "USPS rep" and find out what was going on. I received an email a few minutes later saying USPS would send them an update within 24 hours. At this point, I already believed they were liars. Like I said, I know how it works. When you "ship" an item you can print the shipping label and get a tracking number for the customer but until you take the item to the post office or hand it to a carrier it will say it is in pre-shipment. Once it is touched by a USPS carrier/rep it is scanned. It says right on the USPS site that the item is still in pre-shipment and that they are awaiting receipt of the item for shipping. I emailed supplementcentral.com on Saturday (day 9) and told them I had found the item elsewhere and wanted them not to ship my order and to give me a refund. They emailed back and told me to refuse the package when it arrived (like my mailman knocks on the door and hands me my mail. No. It's left at the door during the day while I'm gone, so I can't refuse it). I emailed back and asked why they couldn't just not ship it since, on day 9, it still said it was in pre-shipment. I got no reply, and I had emailed back less than 15 minutes after they emailed me. So this morning, Monday (day 11), I emailed them again. Item, of course, still said in pre-shipment. I told them they had until 5pm tomorrow to issue a refund to my bank account or have the item in my hands or I would be contacting my lawyer. At this point it has been a week since they charged me and they still haven't shipped my order. Funny enough, 3 minutes after I sent the email, they emailed back and said that the USPS had returned the box to them and they would issue a refund within 2-3 days. Even though I'm sure they've been lying the whole time, I contacted and talked to two USPS reps. They both confirmed that it is highly unlikely that the item wasn't scanned if it was given to the post office, but even if that did happen it would have been scanned later that day during sorting. They said even IF it hadn't been scanned either of these times it wouldn't just sit in the local post office for 6 days without going anywhere. So at this point, unless supplementcentral.com gets their local post office to contact me and confirm that they messed up at all these separate points, I don't believe a word they say/type. The email confirming my refund was this morning but it's not pending in my bank account yet. If it's not pending by 5pm tomorrow I will continue on Wednesday morning, first thing, to call my lawyer. I'm done waiting and I'm done being lied to. Save your time. Save your money. Save your sanity. Don't order from here.

After sending e-mail after e-mails, I finally got a respond to why my order was 1 week late after I ordered express shipping. They over sold my pre-workout, and didn't bother to tell me. When they finally responded to me, they did not offer to refund. They did offer however to throw some free shakers, and other free things into to my purchase as an apology. After waiting for one month to receive my package there was only the pre workout, and nothing of what I was promised. If I could give supplement central a worse review I would. Zero stars for customer service, zero stars for delivery time, zero stars for satisfaction.

Was not happy got wrong flavor. Cost more than normal vendor I go through and took 2 weeks to get. Husband order same product through I ll pump you up was cheaper and arrived couple days after he purchased it.

Stay away! These people charges my credit card and never delivered my merchandise. When I called them to inquire they said they no longer carried the product. I was told a refund was on the way, as of this date, I haven't received any refunds.

Worst order ever. They don't aprove my credit card transaction and don't tell me anything. I tried do contact them from website and email, and they don´t even answer me. Expecting a contact, but I don't believe they will do that.

My protein wasn't in stock. It would've been nice to know before they took my cash at check out, or even an email or courtesy call would've been acceptable. I had to call and get the bad news. At this point I don't think waiving shipping charges or expedited shipping would've been unreasonable but I guess the thought didn't cross their mind. I spent $140, and for less than $20 or the cost of a phone call I would likely be a life long customer. Instead, I'm taking my hard earned money to one of the other million supplement companies.

My bars have never arrived! Have not heard from Supplement Central at all...