John
Communication is the key!!!!
The product I ordered was out of stock. Of course I didn't find this out until 10 days later when I called to check on the status of my order. No email no nothing. Not a happy camper :-/
To help our customers meet their goals through information and supplementation
SupplementCentral.com (supplementcentral.com) has 544 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Lancaster, Pennsylvania
Excellent
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Excellent
Showing 33 reviews with 2 stars · Clear filters
John
The product I ordered was out of stock. Of course I didn't find this out until 10 days later when I called to check on the status of my order. No email no nothing. Not a happy camper :-/
Holly
After not receiving any shipping notification or my order for more than a week, I contacted the company. A couple days later, they kindly wrote me back and explained that they were waiting for what I had ordered from the distributor. Then, the next day I received an impersonal email notifying that my order had been canceled all together.
Ehsan
Poor customer communication and was told don't ship to virgin islands while was shipped previously. Took too long to notify customer about it. Site doesn't work properly sometimes.
Roosevelt
My order was complely wrong I ask for debittered and I got similar bitter.rf
Response from SupplementCentral.comAug 25, 2015
Hello, Sorry to hear you received the wrong item. Can you please email [email protected]? We would like to get this straightened out for you.
Lidisay
I ordered online on July 2nd and I still haven't got my order. I called and they said they didn't have the item in stock and they were still waiting for it
jason
Awesome shirt. Just ripped on right sleeve after one time wearing.
Response from SupplementCentral.comJul 8, 2015
Hello, Sorry the shirt didn't hold up well. We can get that replaced for you at no charge. All we ask you to do is to update this review, as this is for our Store as a whole, not the individual item. Please feel free to write a review on the shirt at the following link> https://www.supplementcentral.com/universal-nutrition-logo-t-shirt-white.
Christophe
After ordering and paying everything I've got an email that said "please finish your order". Somehow it gave me the feeling that I needed to reorder everything. The handling is in my opinion dubious. After several mails they confirmed everything was shipped. This happened two times. The first time I thought it was a mistake and mistakes can happen. When this happens a second time I begin to think it is a strategy. For me it will be the last time I order something from this site.
Response from SupplementCentral.comJun 17, 2015
I am sorry you received that error. We contacted our web developers and they are working on the issue. We have been in business for 14 years and we wouldn't still be here if we tried duping our customers.
Sean
Firstly, it took 2 weeks for my order to even be sent out (I was under the impression that supplement central would contact me if a product was out of stock as it says on their website). Anyway after about a week of my order saying 'processing' I contacted them and they informed me that a product was on back-order, which I cancelled so I could get the order sent. I was also informed that I would receive an email detailing when I would receive my refund for the missing product. Yeah, Still waiting on that. Overall really poor system in place, would advise everyone to go else where. My package is in transit at the moment so god knows if there are any more complications.
Response from SupplementCentral.comJun 17, 2015
Sorry your order took so long to process. The items you ordered were in high demand at the time you ordered and we oversold our inventory. Unfortunately at the same time the vendor was at a trade show which delayed our purchase order more than expected. If you need the customs ID for the package please feel free to reach out to us.