Hello, Sorry you haven't received your order yet. It is still in transit and you can track your package here: http://webtrack.dhlglobalmail.com/?trackingnumber=GM295321814000075971
KR
Kraig
Slugish
Took em 6 days to notify they didn't have the product I ordered. Ok, I ordered an immediate cancel instead. Had I gotten an expedited shipping offer on another product we would of been golden. Never again, I'll make sure my Twitter and Facebook friends don't waste their time and money here.
BO
boonchan
order no 397044
A gentleman called James Prechte emailed me on 30 jan informing that my order has been put on hold and that sc needed the 6 digit authorisation code from my credit card company.I replied with the code on 5 feb but there was no reply from sc and subsequently i reminded sc again on 6 feb and yet there was no reply.I called the tel no given to me 5 minutes ago but was put on music hold for 7 minutes upon which i gave up because it costs an arm to call from malaysia.Can you guys reply to my email and inform the status of my order immediately.
Response from SupplementCentral.comFeb 13, 2015
Hello, Sorry the order took a few days to ship. The product you ordered was in transit to us at the time you placed the order. I also apologize for not responding to you sooner, James was out of the office due to an illness for a week.
PA
Patrick
Longest Shipment Time...
Absolutely would not recommend this site to anyone. I placed an order in around the 9th of January, had a verification issue with my card even though I buy from other sites and never had an issue, talked to verification office to get it settled which they said it was, then a couple of days later the order was declined. That was strike 1. Strike 2 was when I placed the order again giving them a second chance on the 15th of January, had a verification issue again, called to resolve it, the office said it should be good to go and it showed "in process" on my online account, but then a couple of days later the order was cancelled without my permission. I called up asking why it was cancelled and customer service said that they didn't know why so they redid my order again on the 23rd. They said it would take 24 to 48 hrs to get a tracking number and email and now it is the end of the 28th with no tracking number and no email. I just called them again and they said they are sorry, it should've shipped by now, and that they are redoing the order yet AGAIN so I should get an email at least by tomorrow or by the end of Friday. May I add that they said that once I get tracking it should be at my doorstep within a day (Yeah, because that's believable). Worst customer service I've ever dealt with since they knew nothing of the issue, verification office basically lied to me twice, I've had this card for years and never had an issue with it, and not to mention it has taken almost a month to get what I originally ordered while supplementwarehouse plays withdrawal and deposit over and over again with my bank account. My advice, stay far far away from this supplement service. Shipping is way more expensive than bodybuilding.com and unlike bodybuilding.com who will get you your products within 2 days flat every time, you won't even see what you ordered for weeks even though they already withdrew out of your bank account ages ago. I'd give them zero stars if that was an actual option.
DI
Diana
Order has not arrived.
I'm being asked for a review that hasn't been shipped.
BR
BRUNO
My purchase not arrived.
I bought day 12/22/14 but not yet arrived. I beg to cancel the purchase and return my money.
Order ID: #392575
Date Added: 12/22/2014 Payment Method: PayPal
Shipping Method: Flat Rate
Response from SupplementCentral.comDec 31, 2014
We sent you an email stating we needed further card holder verification since you are shipping this order to a country other than your own. This is meant for reviews not order cancelations.
RA
Raed
i was witing for my order thin
i order one item but thy cancel it
Response from SupplementCentral.comDec 29, 2014
As stated before you ordered, we only ship to the PayPal registered address.
HE
Henrique
Bad experience with a big order
I have ordered around 7 items (around u$340) and it was cancelled without any explanation.
30/12 - That's not true (nobody from Supplement Central tried to contact me) since I called +1800 asking for an update and you told me that my order would be shipped in the same day (3 days before I left).
Response from SupplementCentral.comDec 29, 2014
Hello, You were contacted to provide further information to verify you were the cardholder. Since we did not receive a response your order was canceled.