SuplifulReviews of supliful.com

**EDIT ** Dear Supliful - You reply faster your TrustPilot reviews than your emails about current orders. Can you please check my email regarding my orders that I've placed. I've email you to that same email of which you posted below. I want to cancel all my orders and get my money back. Thank you!! --- Subscribed to a monthly membership. Can't find the Customer support "live chat". I have orders on hold and can't even know why. I keep getting orders and I can't fulfill them. This ruins my brand's reputation. Their customer service is not there. No phone number, so you have to wait until they decide to email you back. And I do have a paid subscription. I'll wait until they get back at me and update this review.

Supliful stole my money! Are they a scam company? Has anyone else actually had orders fulfilled? I placed an order on the 02/05/23. I Spent over $100 to sample their products in order to resell. I spent more money and built an online shop, designed labels and packaging and paid for digital marketing and targeted ads. All in all, spending around $500… To this day, I have not received any products. The order says complete, the tracker says returned to sender and nether they nor I have any products and I am at a financial loss! I have contacted them to inform them that I have not received any products and they replied saying currently there are issues with Spanish customs and can no longer ship to Spain. but they appreciate my understanding. No offer of refund or reorder! They sent an automated follow up message a day or two later asking me how the response was. I replied and said it was inadequate, I have no idea where my order is, I have not been offered any refund or resolution and as it now stands they have just stolen my money. Are they scamming people out of money? I have raised concerns and they have no interest in reply or resolution. I was so excited when the business model came up to drop ship their products and I assume there are many thousands of people like me. They have scammed me and (I hope not) potentially thousands of others.

I wanted to sign up with them, but interaction with their costumer service make me rethink. I wouldn’t write this bad review if management actually reached out to me like i requested. A while ago they run promotion 50% off for store template, So i contacted their costumer service that i have questions and if someone can contact me before i sign up and take advantage of this offer, their rep reach out to me and proposed the time for us to connect so i agreed and replied with my phone number, when i didn’t received a call on the scheduled time i waited for hour and then emails him again asking what is going on, his reply was proposed time that actually he proposed was outside of his working hours, i have no clue why he proposed that time if it’s outside of his working hour, anyway we agreed on another time, i send him an email with my phone number, on the day of our scheduled call i waited for him to call and instead i received an email that i didn’t show up on his google hangout, I'm like how in the hell i supposed to know about google hangouts, he said that he sent me an invite , so i check the email, Indeed he did send me an invite at 4.30am so i missed it because i never expected it and he never mentioned anything in our previous email, so it was again bunch of excuses and that he is in Riga I’m in USA different time zones, so i asked if they working USA market aren’t they supposed to have Costumer service based on Our time zone? Anyway we scheduled a call again this time a asked to send me invite right a way and he did. Phone conversation was one sided it’s like anything you ask you get the answer NO, rep was arrogant young guy who made me feel that i have to beg for their services instead them wanting me to use their services, at the end he said with no shame promotion is over now they offer only $100 off, I’m like how so, i was trying to get in touch with them for so long, so i can take advantage of that promotion and he fail almost every single attempt, so i requested that i want to speak with his superiors, his answer was “ This is as far as you can go about contacting someone” whether i like it or not, so i answered that i won’t be dealing with his attitude and button line don’t want to work with him, requested someone else to contact me. A week passed no one contacted me. I don’t know how they do business in Riga but in US costumer service and appreciate your clients Is a big deal. So i still waiting for someone to reach out.

After reading How it works and finding out the products are being shipped to Europe, I start building labels and uploading them to my Shopify store. After creating 15 of them, I decided to order a test, my order suddenly got cancelled. Customer service told me I have old information and that company does not ship to Europe. I went to read How it Works again, just to see maybe it is really changed and the information is still the same, saying that products can be shipped within US UK, and EU Very disappointed with the communication and information level, wasted so much hard work and time for nothing.

An infinite flow of problems, from slow fullfilling to communication. Ok, it's a startup but... asbsolutely too low low value for a Minimum Viable Product/service (MVP).