SuplifulReviews of supliful.com

I've been waiting over a week to receive tracking on one package. I purchased a product to see how efficient the process is. I'm very disappointed. I feel I need to cancel my Supliful subscription but im waiting for an answer from them first. I hope this isnt some kind of scam but its starting to feel like it

This is not a sustainable business model. I am loosing money on nearly every order due to delays or mistakes by this company. I had to pay multiple delivery costs in the beginning because the items could not get past customs and I was being charged reshipping fees. After they stopped shipping to countries causing issues then problems with computer systems and labels meant delays and long waiting times. After realising that paying even more money to them for a subscription to enable better customer service only resulted in AI generated messages I cancelled and now the only way of getting in touch regarding orders or anything is via email that takes days to reply and even if/when you do its an automated response. I have had to offer my customer additional products or discounts (if they choose to purchase again!) because of all the hassle. After 6 months, to this day it has resulted in losses and a heavy amount of stress with constant apologies to customers offering no certainty when there products will arrive. What a shambles.

Supliful has very poor inaccessible technical support service. I took many days in connecting website, domains, and making Supliful products. Finally, all up and running, but when I now go to Supliful account page, my products disappear, despite the fact they are shown and published on my Shopify account. When I press the my product button on Supliful page it says you did not make any products. I reach out to Supliful countless times via email, and thru its website report problem portal. I get no response at all. They have no number to call either. Thus I had to go to my Shopify account and make the products inactive on my Shopify store.

Terrible customer service! I ordered samples that were never received! Was told I didn't put my address in correctly when I did put my address in correctly. Then supposedly the post office delivered my samples with no numbers on my address, very interesting! Customer service is a complete joke! I have never dealt with a company that isn't willing to offer any type of assistance in either refunding the money I paid, offer a discount, or provide the samples again to the correct address. Making it seem as if I didn't enter my address correctly but yet they billed my credit card with the correct address. Then I received pictures with watermarks and after 4 emails were sent, I was told I had to pay additional money for a subscription to get pictures w/o watermarks. There's a free subscription offered but it's funny how that doesn't provide the additional pictures w/o watermarks. I will be sure to let everyone know about my experiences with this shady company.

Don't get involved with them. Nothing they promise was delivered even once. Couldn't get samples I bought, couldn't complete even one successful sale. Terrible customer service, it's so hard to get in touch to solve a problem. After they reply they just lie about their issues blaming their suppliers instead of solving and keep you in the loop for months! They lie about Fedex not delivering to your zip code "anymore" (what a joke) when I receive packages everyday. They lie about delivering packages to Fedex and mysteriously getting lost when on Fedex website it says they never handed out the package to them, just created the guide. This company is a joke!

I generally don't leave reviews, but I'm so dissappointed with these guys -- they have something so cool and they're messing it up royally. It's kinda like when a spoiled brat inherits an awesome business or some other awesome asset and runs it into the ground. Terrible customer service and don't keep merchants informed, and blame merchants for Supliful's own issues. My supplement shop is setup with Wordpress & Woocommerce, and has been connected to Supliful (and other suppliers) for over a year and worked fine with Supliful & others. Then starting beginning of August 2023 I suddenly could no longer post products from Supliful to my shop -- weird I had just posted one the day before and suddenly I can't. I alerted them several times got the run around saying it was my fault. To make a long story short, just today I logged into my Supliful account to again to try and post a product and still couldn't. Hmmm, I think they've had plenty of time (being almost 3mo. now) to fix their issues maybe I just need to reset the connection by deleting the old woocommerce store/connection in my Supliful account and and then reconnect. Well, I delete the old connection, but there is no longer an option to make a new connection to woocommerce. I do a search on their help only to discover they have deleted all mention of Woocommerce in their help documents (it still gets mentioned in their FAQ as an option, which is false, {unless you do your own API development I guess}). In short, they no longer support it and didn't even bother to tell me. Seriously! This is so screwed up. Also, they keep discontinuing products shortly after I started offering them - really screws up marketing efforts and pisses off customers -- leaving you holding the bag, so-to-speak. I have a host of other annoyances/dissappointments with Supliful, but I'll stop here. To sum up: this company seems to offer less and less as time goes on. [I do want to add, that I think their core concept & offering (dropship supplements with POD labels, ecom integration with order/shipping automation and canva label templates editable by the merchant) is pretty cool ... actually awesome (there's really nothing else quite like it in the industry), but poorly executed as a whole and poorly supported. They really need to "step up" and get their act together]

While the Supliful concept itself is a good Concept, it is quite literally impossible to build a successful client base or business with the lack of ability to fulfill orders in a timely manner. The Supliful community has a community Discord where multiple people (including myself) go off about how their products are delayed, and how the majority of their shipments are shipping in 10+ days, etc.There is not a single happy client in that Discord. I will happily attach those screenshots if need be. The marketing and representation of Supliful are extremely misleading and their “plans” to fix their problems have gone no where - and actually have gotten worse. Do not fall for their marketing or attractive concept, it is not practical to build a reliable business and customer base because of all of their problems. Any customer with a head on their body will simply purchase their supplements in a timely manner from another source (Amazon, ETC) I urge anyone NOT to waste their time, energy or money trying to build a business with Supliful. For example - a supplement many users sell was delayed for stock - The promised delivery date shifted multiple times, first to September 20, then to September 28, then to October. This has happened several times with several products since June of 2023. There seems to be complete uncertainty, with vague responses from the customer service team. I anticipate that Supliful will come up with yet another generic and untrue reply to this as they have with everyone else. I am prepared to share the screenshots and the details of my and others frustrations publicly.

Very slow shipping caused me increased Low Shipping Rate in Amazon store, so I had to contact Amazon support and apologise for ages, just to remove the account closure risk. Supliful did NOTHING to amend the issue. Overall, customer support is grossly incompetent, they are terribly slow, only available during European times (hey, you are doing business with the USA!) and always make mistakes in shipping addresses and order numbers. I am not risking any account issues with Amazon, so I removed all listings with Supliful and moved to their competitor who may be more expensive but 200% more reliable.