SuplifulReviews of supliful.com

Response from SuplifulMar 4, 2024

Hi Kiril, We appreciate your feedback and understand your concerns regarding international shipments. Please note that our warehouse is located in the USA, and all products are shipped from there. We've provided warnings about international shipments in our Help Center, because we cannot control the customs process in each country. Regarding your experience with WooCommerce, we understand your frustration. However, over the past six months, orders from WooCommerce stores and Supliful Storefronts accounted for only 2.2% of all platform orders, with WooCommerce contributing just 0.2% to the overall figure. While we value every transaction and interaction, the resources required to support these integrations are substantial. After careful analysis, we decided to automatically disconnect all WooCommerce stores and Supliful Storefronts on February 19th, 2024. This reallocation of resources will allow us to focus on enhancing the platform for the majority of our users. We apologize for any inconvenience this may have caused you and appreciate your understanding. If you need any help with setting up the Shopify store, please reach out to our customer support via [email protected].

Response from SuplifulFeb 26, 2024

Dear Spa Manager, We are deeply disappointed to read your review, as it contains numerous false allegations and defamatory statements that do not reflect the reality of our service. Firstly, we take pride in our transparent approach to business and always strive to uphold the highest standards of honesty and integrity. Your orders were placed on hold primarily due to failed payments from your side. However, we promptly offered to cancel and refund the other two paid orders to mitigate any inconvenience to you and your customers. Regarding the out-of-stock (OOS) items, while we understand the frustration it may cause, it's essential to note that such situations are an inherent aspect of our business model, clearly outlined in our terms of service. We rely on suppliers for product availability, and occasionally, stock delays may occur. Nonetheless, we make every effort to communicate promptly and transparently with our customers in such instances. Your disparaging remarks about our customer service team are unwarranted and unfair. We take pride in providing timely and professional support to all our clients, regardless of the time of day. Our team works diligently to address queries and concerns, and any delays in responses are rare and certainly not indicative of our usual service standards. We take defamation seriously and reserve the right to take legal action against false and malicious statements that damage our reputation. We encourage constructive feedback and open dialogue, but baseless accusations and personal attacks have no place in honest discourse. We regret that your experience did not meet your expectations, and we wish you success in your future endeavors.

Response from SuplifulFeb 6, 2024

Dear Christian, We apologize for the delay in processing your sample order. Unfortunately, the product you ordered is currently out of stock, which has contributed to the extended wait time. To address this issue promptly, we can remove the out-of-stock item from your order and issue a refund so that we can expedite the shipment of the remaining items right away. Please contact us at [email protected] to confirm your preferred course of action and to facilitate the necessary adjustments to your order. Once again, we apologize for any inconvenience caused and appreciate your understanding.

Response from SuplifulFeb 6, 2024

Marlowe, Thank you for sharing your feedback with us. We appreciate the opportunity to address it. Regarding account management, it is available only to the Paid Subscription users. You are using a Free Plan which includes only email support, responded to within 24 hours on business days. Live chat is not available in this plan tier. Account management is also not a part of this plan. We strive to maintain transparency regarding stock availability and promptly notify users of any issues. We regret that you have ignored it and kept selling unavailable product, which resulted in multiple issues, including this review. We also take accountability for any shortcomings in our service 100% and are committed to continuous improvement. But when we say we did not receive the stock from the supplier, it is not us trying to blame them, it is a fact. We are confused regarding the 4th point and would appreciate further clarification to address your concerns effectively. We do sincerely apologize for the technical bug affecting your experience (point number 5) and we are sorry it took that long for us to fix the issue. But it has nothing to do with the CS team's knowledge. Our fulfillment times are openly communicated, and we understand if they don't meet your expectations. We are working on improving them in the future. While our system may differ from what you're accustomed to, it's designed to optimize efficiency. We apologize if it doesn't align with your expectations. In the end, if you are so dissatisfied with our services, we are unable to comprehend why you continue to utilize them. Also, your behavior towards our CS agents has been consistently rude and disrespectful since day one, despite acknowledging our great service for a year (your own words). We highly recommend you consider switching to Vox or On Demand Fulfillment.

Response from SuplifulJan 30, 2024

Hi Scott, Thank you for sharing your detailed feedback, and we genuinely appreciate your support of our business model. We apologize sincerely for the challenges you faced with your recent order, and we understand the frustration this situation has caused. We acknowledge the delay in your order was unacceptable, and we deeply regret any inconvenience it may have caused. The recent move to a larger warehouse and the unexpected stock shortage of label size 1 were unforeseen issues that impacted our ability to fulfill orders promptly. While we did communicate the label size issue through email and WhatsApp group, we understand that the delay was still substantial, and we failed to meet your expectations in providing a seamless experience. We genuinely apologize for any confusion and frustration caused by the lack of proactive communication. Your concerns about the timing of our communication and the shipping process are valid, and we take this feedback seriously. We are committed to learning from this experience and enhancing our communication and operational processes to prevent similar issues in the future. We regret that your experience with Supliful did not meet your expectations, and we respect your decision to cease doing business with us. Your feedback is invaluable, and we will use it to improve our services.

Response from SuplifulJan 30, 2024

Hi Rita, We sincerely apologize for the issues you've encountered, and we appreciate your patience and understanding during this challenging experience. We regret any inconvenience caused by the glitches in your account and shopping cart. We understand the frustration and challenges you've faced, and we want to assure you that we take your concerns seriously. Regarding modifying your cart, we would like to highlight that once you reach the payment stage during the order process, you can no longer modificate the order. However, we acknowledge that our current system could be more user-friendly, and we're actively working on improvements to provide a smoother experience. We regret any inconvenience caused by the delays in our response to your emails. Our team is currently experiencing a high volume of inquiries, and we are working diligently to address each concern. Please be assured that we prioritize the resolution of issues for all our users. As a note, we operate during business hours, Monday to Friday, and we appreciate your understanding that responses during the weekend may be delayed. Once again, we apologize for any frustration caused, and we are committed to resolving your concerns promptly. If you have any additional details or specific requests, please feel free to share them with us. Thank you for your understanding and for bringing these issues to our attention.

Response from SuplifulJan 30, 2024

Hi Black Wall Street Coffee Co., We sincerely apologize for the challenges you've faced with your order, and we appreciate your feedback. We understand your frustration, and we want to provide transparency about the issues you've encountered. At Supliful, we operate on an order-on-demand model, which has its advantages, but it can also present challenges, especially when unexpected surges in demand occur. In some instances, this may lead to unexpected delays due to running out of stock or label shortages. We sincerely regret any inconvenience caused by the delay in your order and the challenges you've faced during the resolution process. We acknowledge that our communication could have been more proactive, and we are actively working to improve our processes to prevent similar occurrences in the future.

Response from SuplifulJan 22, 2024

Hi Trust, We're truly sorry to hear about the delay in receiving your tracking information. We understand the importance of timely shipments, especially for your business and potential ambassadors. To assist you more effectively, could you please provide us with your order number? This will help us investigate the matter promptly and provide you with the necessary updates. Additionally, we recommend reaching out to our Customer Support team via email at [email protected] for further assistance. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue swiftly.