SuplifulReviews of supliful.com

I wanted to share my experience with Supliful because, unfortunately, it turned into one of the worst third party fulfillment experiences I’ve had. I was setting up a supplement brand and, before launching, I did the right thing by ordering samples of 3 product variants. The validation process was frustrating, not because of the requirements themselves, but because the feedback was scattered. Instead of pointing out all issues at once, they came back one by one, which caused unnecessary delays. Two of the flavors were fine, but one arrived in bad condition. I contacted Supliful, and even though they replaced it, the new sample had the same issue. I decided to drop that flavor and move forward. When I finally launched, I got my first order through Facebook ads, a moment that should have been exciting. Instead, I discovered that the product was out of stock. No email. No notification. Nothing. I had to go back to my very first customer with an apology and a new delivery date. Supliful then kept pushing back the restock date: first September 12, then the 13th, then the 17th, then the 22nd, and finally the 29th. Most of these changes were only updated after the promised date had already passed. This was extremely stressful and made it impossible to communicate honestly with my customer. On top of that, even after they had already approved my labels during the sample stage, they flagged them again on my first real order. Their email was buried under a flood of aggressive marketing emails, which made it easy to miss. When I expressed my frustration, their response was dismissive, even suggesting I just cancel the order not the reply you’d expect from a partner who’s supposed to care about your business and customers. All of this cost me time, money, and credibility with my very first customer. 👉 My conclusion: Supliful is unreliable, disorganized, and doesn’t respect deadlines. If you’re serious about building a supplement brand, think very carefully before trusting them with your business.

Two samples ordered and both times product was leaking and container was sticky. You cannot build a brand if a supplier has terrible packaging. I have photos and order numbers, so don’t believe if they reply saying I’m not a real customer. Do not use suppliful if you’re trying to build a reputable brand. Expensive service, cheap results!

They fail at every level. Dishonest, lack transparency, customer service never has an answer. Run out of product and never notify the client. This company fails epically at everything. June 2nd order still not shipped (its june 18th 2025) and the only reason for communication was my inquiries. Any one who would like to see my email chain with them. I will be more than happy to supply it. Subscription business models are just another way to fail to perform..they have no risk but you as the customer do. They fail you look bad not them. Supliful replied below with another typical answer of nothing is their fault. 1. they never sent an email. 2. from the time I contacted them not one person mention that they ran out of stock. Then after multiple emails and complaints one of their customer service people mentioned that they ran out of vanilla which one was in the order. cancelled the vanilla and said they would ship chocolate (7 containers) that was on order, making it a priority to ship out. That never happened and again I was not told that the product ran out. I have the email chain and will be glad to post it. The CEO loves to toot his horn on linked in. I made multiple posts there and its funny no response... so i find out they are out of chocolate too on a review website because their customer service people could not tell me the truth.. DO NOT DO BUSINESS WITH THESE PEOPLE FULL OF LIES AND LACK TRANSPARENCY.

You can’t start a business with them because when they decide to remove products from the catalog, there’s nothing you can do—even if it was your best seller. They also raise prices every so often, and in many cases, it becomes unsustainable for your business.

2nd review. Waste of time. Tried sticking with it but it's a headache with Supliful. Every order is put on hold due to redesigning label . Without email notifications to verify specifically which items are on hold and exactly what needs to be fixed. It's annoying to have to fillow up with each item , and each order clients place. Only find out it's not delivered until client says "it's been says where is the order" Come to find out it's on hold. I've had to redo some of the labels 3 different times over the past 2 years for the same item. Imagine selling an item for months then all of a sudden the label needs to be done without your knowledge. hard to sell subscriptions to clients when their first experience ordering from you is horrible... due to supliful's fulfilment

HORRIBLE NON COMMUNICATIVE COMPANY! It's been 11 days i am still waiting for the order to be processed. Contacted three times so far, no one is doing anything other than telling me we have issue with our supplier. No info on when it will be resolved, on the other hand, our buyers keep buying and we keep writing. I am changing them as i write this review. Definitely not worth your time and money!

I've had horrible experiences with Supliful. The fulfillment side of the service they offer is the critical problem. Everything is good on the surface. The Shopify integration, the Canva logo builder etc; So, I invested in the branding of two product lines. The issue is the orders don't ship once they come through. On the supplement side, the orders were going out very late. I had to follow up on each order to figure out when it would be shipped to my customer. I had emails from each customer pretty upset that the order had not been shipped. At the same time I build a cosmetic line. Supliful left my order waiting to be delivered for 2 months, it just never shipped. I eventually reached out to supliful, and they issued me a credit, not even a refund. So they've effectively tied up hundreds of dollars of mine for samples, never delivered, and then failed to issue me a refund. It's just bad form all around. So I ended up out two brands, two websites, and a ton of hours of work into these projects, and a few hundred bucks out on samples.

Have had to personally check in to get every order shipped. Seems like the fulfillment team doesn't check their order logs. Everything is fine once shipped, just horrible on the fulfillment side. Because of this, id stay FAR away from listing on platforms like amazon or tiktok shop.