SuplifulReviews of supliful.com

Response from SuplifulMar 12, 2026

Hi Hamish, We’re very sorry for the frustration this situation has caused you. This is certainly not the experience we want anyone to have. At the moment, we are in the process of migrating our marketing email system to a new platform. During this transition, there may unfortunately be some technical issues affecting email suppression lists, which could result in unsubscribe requests not being processed correctly or email addresses not being blocked immediately. We sincerely apologize for this inconvenience. Please rest assured that once the migration is fully completed, we will ensure that your email address is properly removed from all marketing communications. Thank you for bringing this to our attention, and again, we are truly sorry for the trouble caused.

Response from SuplifulJan 26, 2026

Hi Manoj, Thank you for your feedback - we’d really like to look into this for you, however we’re currently unable to identify you as a customer. Could you please provide either your full name or the name of your brand/store? We are not seeing any records under the name used in this review nor any related chats or emails, so we can’t investigate your case without verification. To address a few points you mentioned: 1. Order processing times: We are transparent about fulfillment times from the beginning - our website clearly states a 3–5 business day fulfillment window before shipping. This timeframe depends on product availability/demand and is separate from the carrier’s delivery time. 2. Regarding Amazon: We are not directly integrated with Amazon for fulfillment, so using our standard fulfillment pipeline for Amazon orders is not supported. We understand that Amazon has strict delivery and tracking requirements, and expecting us to meet Amazon-native fulfillment standards without the appropriate integration would not be feasible. However, if you are referring to sending inventory to Amazon and fulfilling via them - we do offer Amazon FBA through our Business Plan subscription. Many of our Business Plan clients are actively using FBA with excellent results, precisely because it solves the problem you are describing. If FBA is what you are looking for, we’d be happy to walk you through setup with our Sales Team - please book a call here: https://9amxevwk0nu.typeform.com/to/xMbjvIMh Once you provide identifying information, we’ll gladly review your specific order history and experience in detail.

Response from SuplifulNov 17, 2025

Hi Zakayria, At the moment, Supliful is only integrated with the U.S. TikTok Shop. We’re not entirely sure what your concern is from this review, but we’d be happy to help clarify or assist you further. Please reach out to our support team at [email protected], and they’ll be glad to look into this for you.

Response from SuplifulOct 15, 2025

Hi Michael, We’re truly sorry it took so long to fully understand your situation, and we completely understand how frustrating that must have been. This case involved something a bit outside of our usual process - disconnecting a Shopify store owned by someone else. Typically, this requires the original store owner to transfer ownership or provide you with full access before we can assist effectively. Since that’s not part of Supliful’s standard service, it took us extra time to carefully gather the right information and make sure we could guide you correctly. We truly appreciate your patience and the time you’ve spent explaining the situation. Your feedback is valuable, and we’ll make sure to improve how we handle similar cases in the future so they’re resolved more smoothly.

Response from SuplifulOct 15, 2025

Hi Andrey, We’re truly sorry to hear about your frustration, and we want to clarify a few important points. We’ve checked our records and couldn’t find any communication from your side, and please note that all emails sent to our support team are answered within 24 hours. To make sure your inquiries reach us directly, please send them to [email protected] or use the chat widget in your Supliful profile for the fastest response from a live agent. If you’ve already sent emails to the correct address, we kindly suggest checking your spam or promotions folder, as our replies may have ended up there. Additionally, while we don’t provide phone support, there is an option to book a call with our Sales team if you’d like to discuss your business in more detail. You can book it here: https://url-shortener.me/76TV We genuinely care about supporting our partners and will be happy to help resolve any issues once we receive your message. Edit: Yes, it would be great to see the proof as we can not locate any emails from you. Please forward it to [email protected] so we can investigate this issue.

Response from SuplifulOct 14, 2025

Hi Ad Velop, We’re truly sorry to hear about your experience and completely understand how frustrating this situation must feel. However, the removal of these products was not a sudden decision. We sent out multiple email notifications in advance to inform all affected users that these items would be moved from the main catalog to the Pre-Buy section. If you didn’t receive these messages, we kindly recommend checking your spam or promotions folder, as the communication may have landed there. The reason for this change is straightforward - the products in question were not performing well, and we made the business decision to discontinue them from the standard catalog. While we fully understand that this may impact some individual businesses, we unfortunately cannot maintain products solely for single users, especially when only a sample order was placed and no store sales were recorded. For more details on how product discontinuation works, you can read our full explanation here: https://help.supliful.com/en/articles/8915478-understanding-out-of-stock-discontinuation-situations-with-supliful We truly value your time and effort, and we’re sorry this caused a disruption to your plans. Your feedback is important, and we’ll continue improving our communication and processes to make such transitions clearer in the future.

Response from SuplifulOct 13, 2025

Hi Fabio, We’re truly sorry to hear about your experience and fully understand your frustration. Unfortunately, at this time, bulk orders are not available for international shipping. This is a new service we’ve recently introduced, and the error was on our side - the system should not have accepted your order in the first place, and we deeply apologize for the confusion this caused. We also want to clarify that while the bulk order issue required extra time to resolve, all other inquiries were addressed promptly. Your feedback is extremely valuable, and we are already working on improving our processes and system to prevent this kind of misunderstanding in the future. Thank you for sharing your experience - we’re genuinely sorry for the inconvenience and appreciate your patience as we make things right.

Response from SuplifulOct 3, 2025

Hi Marco, We are truly sorry to read about your experience. However, we were unable to locate any chats or emails under the name you provided. Please note that all customer inquiries are always answered within 24 hours, so this does not align with our standard support process. Could you please confirm that you reached out to the correct email address? For the fastest support, you can always contact us directly via the chat widget in your Supliful profile to speak with a live agent. We would love to investigate what is happening with your order and resolve this as quickly as possible. Kindly reach out to us again at [email protected] or through the chat widget so we can assist you right away. Thank you for giving us the chance to make this right.