SuperMossAs an innovative company with a traditional backbone, the SuperMoss family finds its roots firmly planted in the industry it created over 20 years ago. SuperMoss is a manufacturer & importer of natural decorative materials that are all handmade. Our mosses are proudly processed & dyed right here in the USA. As a 1%ForThePlanet Member, we take great care to partner only with companies that make environmental responsibility a priority while delivering the highest quality garden & botanical products to our customers. Join the SuperMoss Family today, and let's build a greener future together!
SuperMoss (supermoss.com) has 93 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 11 reviews with 1 star · Clear filters
Susan K.
Initial order had some issues but you all Made it more than right.
Response from SuperMossAug 29, 2024
Thank you so much for your feedback! We're glad we could resolve the issues with your initial order and make things right for you. If you ever need any further assistance or have more questions, please don’t hesitate to reach out. We’re here to help!
normanshouse
one pot was delivered broken, shipping box was in good shape so packaging was inadequate to protect contents. Returns/refunds email has gone unanswered.
Response from SuperMossJun 6, 2024
Thank you so much for your feedback. We sincerely apologize for the inconvenience caused by the broken pot. We strive to ensure that all items are packaged securely, and we truly appreciate you bringing this to our attention so we can improve. Our customer service team typically takes 12-24 business hours to respond, but it seems they might have already reached out to you. If you haven't seen their reply yet, please check your inbox or spam folder. We truly value your feedback and are committed to providing excellent service. Thank you for your patience and understanding, and thank you for shopping with SuperMoss!
Debbie E.
The info you provide for the item is very misleading. The product states three items per unit when it is actually only one item per unit. I am very disappointed.
Response from SuperMossApr 22, 2024
Hi Debbie, Thank you for the valuable feedback as it helps identify hiccups and improves our processes future orders. Please contact customer service so we can get this issue resolved for you ASAP!