SupermarketItaly.comReviews of supermarketitaly.com

I ordered green peppercorns, Jared, it's been a week, nothing! I am pretty sure I got ripped off, stick to other sites. This one sucks!!

If there was a way to give a -0 star Review, I most definitely would! I have Celiac Disease. I ordered a GF item to prepare for Christmas dinner, I also ordered an item that is readily available near me (sun dried tomatoes). But I figured for the expensive shipping price, why not kill two birds with one stone. VERY close to Christmas, I received an email saying, the pasta item is out of stock, (of course, they had charged my bank account already!), but the sun dried tomatoes are enroute! That, of course, was a lie, because when they were finally shipped, the shipping date was available to view. I called extensively in plenty of time to cancel the order. No one would answer my calls, or reply to various emails, or requests to chat! So I ended up paying $29.15 for a very small jar of sun dried tomatoes, which I could've purchased for around $3.00-$4.00 in total!! Never again, I truly, truly wish I had read the plethora of bad reviews before I ordered...but in my defense, I was so happy to find an item that I was having such a problem locating! PS, I am STILL waiting on the sun-dried tomatoes, Christmas is over!! IT'S A TOTAL SCAM, PEOPLE!!

I was a permanent customer. Last order they advertised a $50 gift card with the purchase and never received it. I also ordered chocolate on sale and it had a bad taste, black chocolate white colored outside. And actually I waisted around $80 On top of that I texted them and nobody does anything

The company sent products which were 1/3 of the advertised size. Their customer service is abhorrent and I would recommend dealing with any other company but them. I have now engaged in more than 14 emails with them in an attempt to get a refund and returned the other items. They have yet to issue the refund and have just gone around in circles with their BS. There are a lot of companies out there that sell excellent products imported from italy. Supermarket Italy is not one of them they are a scam and to lie to you about their customer service promises as well as sizes of their products. If you buy from them, good luck getting a refund because I haven't had any success thus far.

The first time I ordered from the.......they screwed it up. The customer support person(Chantelle) is incompetent and lied about what really happened. They tried blaming FedEx but the order never even left their facility. They printed a FedEx label but never even shipped it out. Ttwo weeks later.......still no coppa. Also lied about shipping replacement and details.

no communication AT ALL, tried to call, tried to chat, waiting on my order for 10 days, will stop payment with my bank and never order from them again, I will stick YUMMY

Gave me a discount code by text I tried to appluy the code it didn;t work I tried to contact the Chat nobody replied Finally someone trplied by text, late saying the code works I tried again to type it in several times exactly as sent and it did Not work

I placed an order on July 3, 2023 and finally received it yesterday, July 13, 2023. I ordered flour from France, olives, pasta, a can of ground coffee, two boxes of jackfruit, and balsamic vinegar. The packaging was very poor. Everything arrived dusted with flour. The bags of olives were all placed into one box with no ice pack or insulation of any kind and the packages have "Keep Refrigerated" on them. We are in the Phoenix area and it was over 110 yesterday so you can imagine how HOT everything arrived. Who knows if they are spoiled or not. The boxes of jackfruit were smashed and opened. The coffee can was dented beyond repair. The package was sent on 7/7/2023. So that is six days for a delivery. According to their website refrigerated items would be sent second day. Well, maybe this is the fault of FedEx but it doesn't seem that way. I order from a similar online company that is located in New Jersey and, now I know, I will stick to ordering from that company even though some prices are higher and some items are not available.