SupermarketItaly.comReviews of supermarketitaly.com

I received a recent shipment from Supermarket Italy. There was spillage of three items in the order and there was evidence of other spillage as well. I contacted the seller and they refused to refund me for the items. Needless to say, I was very disappointed.

Placed an order & per their request, I gave full delivery instructions. Checked on a daily basis as to the progress of dispatch. Long story short, a week went by, order still not dispatched. They ran out of products.Items ordered and paid for, should be pulled from stock and inventory reflect available products. But the orders don't get dispatched right away, so by the time the order is about to get fulfilled, products are gone. Badly managed a waste of time.

When I placed my order, I emailed supermarket Italy to ensure the shipment would arrive by the time I needed it. I was promised four times four different shipment dates until I had to cancel the order last minute (it never shipped. It was ten days after order and I was told it had shipped when it didn't) because I needed the products and wasn't going to get them. Every email and chat session contained blatant lies. This company doesn't care about customers and they lie to buy themselves time. You don't get the service you pay for. You're better off visiting a local butcher for products or ordering from somewhere else online.

A bag of dried mushrooms I ordered was filled with tiny bugs. The package was sealed. I discovered the bugs when I went to open the still sealed package about 8 months after I purchased it. I requested a replacement or refund. Supermarket Italy refused, writing "our polices say that 30 days after delivery of the order is the limit time for the customer to contact us regarding any issues with the order." So I guess the company believes it is ok to sell a tainted food staple that many people will put into their pantry and not minutely inspect when it is received. The bugs could have been in egg form at that point and not even distinguishable from the mushroom dust.

Ordered 5lbs of grated Parmesan cheese. They shipped it in a plastic mailer with a small ice pack….to Arizona were it is 110 degrees. Cheese arrived spoiled and melted. They would not refund or replace it. Offered me a 20% coupon. Don’t waste your money here.

I have ordered a few times in past, I did have issues with Crastan effervescente 8.5 oz glass bottles x 6 where the lids were loose which made the product not fizz ,just flat in water.they did nothing to correct the issue. Recently on the fourth of July 2024 I get a message from supermarket Italy ,stating a site wide sale of 15% off,so I went to order about $100 worth of items, their site never discounted anything, and on top of that it offered me free shipping ,due to my order baing over $85 ,but the shipping never came off at checkout either! So next day I tried calling them on their number posted,all I got was this number is disconnected!! Great! So I sent an email to them, couple days later,they replied stating just go ahead and put order in,and we will discount manually,so I reluctantly paid the order, and guess what? Nobody did anything to remove the overcharges! So I sent another email , next day they respond, saying to me,we have many issues with our site, we are aware of this! If you order again we will make sure you get the discount. Today July 9th I get another message from supermarket Italy,saint order today free shipping! And yes you guessed it they failed miserably again. I then emailed them to ask them to do what they promised,and they responded with, if you spend over $100.00 today we will. So I want everyone to know supermarket Italy cannot be trusted whatsoever, your only going to get outdated defective product,and a bunch of lies from them. I'm so done with giving this place chance after chance of making things right ,when all they serve is disappointment!! Take care..

I ordered a lemon juice and they offered me a discount, they charged me and never gave a discount. I sent them a email asking why didn't give a discount, few day later they canceled my order. they said to me that I canceled my order, I never did that. This company is not a serious supermarket. They lie to you and my experience with them was horrible.

They are super expensive and when something is on sale it means that it is almost expired. Basically a bunch of crooks who claim they sell Italian quality products