SuperLogicsReviews of superlogics.com

Response from SuperLogicsJan 3, 2017

Thank you for the feedback. We strive to promptly deliver great computers, and I’m sorry to hear that you were not notified that your original delivery estimate would be missed due to a part delay. I appreciate your specific feedback. I have put steps in place to improve communication when a delayed part will change the estimated delivery date. Again, my apologies on the delay, thank you again for your business, we look forward to future opportunities for smooth transactions.

Response from SuperLogicsSep 4, 2015

Hi. Thank you for the feedback. We care deeply about our customers' experiences and value all feedback as a way to tell us what we are doing well and where we can improve. I have reviewed this case and find that our support records differ in important ways from your review. A brief summary is listed here: 1. Sales experience: I searched but was unable to find evidence of an unpleasant interaction, much less a sales person refusing or demanding anything. Our sales email records show a very standard request for information - asking for a computer to be priced with "with 340i7 cpu upgrade along with the rest of the items listed." The sales email reply asks "Are you going to order online?" While pricing is available online, perhaps the sales person could have interpreted your pricing request as a request for formal quote rather than a request for where the pricing information you were looking was located. Sales would have gladly emailed you a formal quote and taken your order over the phone if they thought you were asking for a formal quote - something was lost translation there. 2. Delivery: I researched delivery and learned that we under promised and over delivered on delivery date/cost expectations. Original ETA (at time of order placement) for your system was 8/27 at a cost to you of $114, Actual Delivery was 8/26 at a cost to you of only $62.04 - We got your system to you a day before promised at a savings of $51.96. 3. Icon issue: I was informed that there were unexpected display results that you found and solved quickly with a software setting. 4. Computer setup: We installed Microsoft Windows 8.1 (64-bit) Professional on the system. I wish it wasn't the case but software updates and Microsoft Windows go hand-in-hand. Some days there are none, some days there are many. A half hour or so is typical when starting a new system with Windows should you choose to allow updates - some customers do not want/allow updates. Thank you for taking the time to review your experience with us. Your thorough review allowed us to examine several key internal systems. In summary, I feel like the sales communication could have been more thorough and that we did well with respect to delivery time and the quality of the final product. Thanks again, Matt (508-650-9500 x101)

Response from SuperLogicsMay 21, 2015

Thank you very much for your review. It is my understanding that you ordered PN SL-R1U-RISER1PCIx1T and it sounds like we may have incorrectly shipped you PN SL-R1U-RISER1PCIx1. If so, the correct part would have resulted in a perfect fit. I apologize for the inconvenience and assuming we did send you the wrong part, I am happy to ship you the correct part if you can still use it. Your feedback is an important part of our effort to constantly improve and I want to thank you again for taking the time to communicate and thank you for your business. - Matt (508-650-9500 x101)