Superior PropaneReviews of superiorpropane.com

Your custoner service sucks.

The worst customer service imaginable. Our smart meter was reading that our tank was at 15% but actually was at 0% (the smart meter failed). We have been without propane for almost a week in -20 weather. Unable to cook or heat our house. Our delivery was scheduled for the 23 and then got pushed to the 29th and now is “scheduled” for the 31. We have contacted them 12 times. Our phone calls have either gotten disconnected (after 40+ mins of waiting on the line) or the person on the other line has no solution and cannot give us a reason for why our delivery keeps getting postponed. They’ve taken no accountability for the failure of their equipment and do not seem to care that their customer is left without heat because of their incompetence. I would give them 0 stars if I could and will be cancelling our services.

Would give a minus rating if it was available . Needed a delivery I was below the recommended level took them 3 weeks to deliver. I am 63 and disabled propane is my heat source. No regards for paying customer . They have closed local offices can't get anyone on phone they let you almost run out and have talked to people who they actually run out in freezing weather they have zero interest in keeping customers happy m looking for a new supplier If your thinking of becoming a customer do yourself a favor and dont

We ordered a tank fill and were told it would take 3 weeks to get filled. The fact it took that long actually occurred. We were told if our tank was below 10 % a leak test would be required. When our tank was filled today, the bill included a fraudulent leak test for $150. This company is a criminal enterprise. Stay away from this company. They will steal from you.

I was an automatic delivery customer of Quarles for 15 years and never had any problems. Superior is now "handling" things and it's horrible. Their own website says to call if you go below 30% in the winter. We'll, they let me go down to 29% just before the latest storm and frigid weather. I have been calling every day and all I get is "you're in the system". I'm now below 15% with a husband who just came home from cancer surgery and they still aren't dispatching me propane! They are horrible!! This is how they treat automatic delivery customers?? Don't even think of using them.

I was a customer for two years and had a fixed price that worked for me regarding both my tank and the gas. Without any prior notice, they tripled my tank rental fees and doubled my gas price, even though it was significantly cheaper at their competitors. After several attempts to resolve the situation over the phone, I simply ended up canceling the service (which wasn't easy either). Since September 22, 2025, I have been fighting to get a refund for my overpayments. They keep giving me lame excuses: that my address was incorrect, that the check was sent but I never received it, etc. They transfer my file to accounting and tell me they are supposed to call me back, but they never do. As a full-time gas technician myself, I also have several clients who are experiencing issues with this company.

If I could put 0 ⭐ I would.... This has been the upmost worst customer experience in my life. I called to ask if they installed the tanks, and the gas line. They replied "YES YES YES". Three different times I called to confirm.."YES YES YES WE DO, WE DO". Okay sounds good I'll call you when I'm ready. Few weeks go by I call to let them know that I am ready... "Oh so you have you gas line ran out the house, and the pressure test done, and also you have your permit right?". WHAT ARE YOU TALKING ABOUT? Not once did they ever mention that I need to do any of those things. I was told "I needed to have a furnace down there ready for you guys to do everything else." "Oh no sir.. who told you that??" The supervisor says All of your employees said that to me..... Now I'm stuck here cold as can be, alllllll because you don't want to teach your people what they need to be adequately able to discuss what they're selling over the phone. So for that I will kind hearty be bad mouthing your name to everyone and anyone that I come across. This business specializes in providing specific guidance in screwing you over!

I’m in Haldimand County- Ontario. These people are the WORST. While “ on hold” you hear that they have this magical algorithm that can detect your usage/ temperature/ blah blah blah. Its all friggin witchcraft-BS. Im on fumes as of Jan 24-2026. Been on the phone - POLITELY with them / been told I’m on “ special request” “ emergency delivery” . Its all bullsh*t. They bought out all the local companies/ took on WAY too many customers and cannot keep up with the demand now. Its a friggin supply- demand business and they have failed. If they had the money to buy out companies then they can surely afford to buy more trucks/ hire more drivers. I really cant get my head around it. So much for the witchcraft detection system they claim to use. I have oil heaters peppered around the house and under my thermostat to “trick” my thermostat now. When you sign up with these guys its like driving your car with a dashboard low gas warning light on all the time- same feeling. Another three red flags- while you’re on hold they pipe in this TERRIBLE happy music directly from Sesame Street to calm you down- just pisses you off even more. Secondly , they keep giving you updates on how many others are ahead of you and the wait time- my “on hold” today….The “ ahead “ people were decreasing and the time waiting - INCREASED! Wow what great system. Went from 15 people ahead with 30 minutes wait to ONE person ahead with 55 minutes wait. (?!?!?!) Another message comes in “ that they wont tolerate harassment- sure sign they have a million complaints rocking in. Come spring of 2026 , I will be looking to cancel/ get their empty tanks the hell off my property. I feel bad for the dispatch people. They must get reamed out all the time. LOOK ELSEWHERE PEOPLE. Especially in Haldimand County Ontario! Beware!