Superior PropaneReviews of superiorpropane.com

I wish I could give negative stars to this AWFUL company! We used to do business with a local propane company that was later bought by Superior. Their "service" is the worst I have ever seen. They grossly overcharge IF you can get them to show up. We finally cancelled. After missing the pickup date multiple times and when they finally showed up they couldn't get the tank. We moved the tank ourselves to make their pickup easy, but had to call them MULTIPLE times to come out to get it. They then have the nerve to charge us $225 for that pickup! We had NO contract with them. I refuse to pay this. ******DO NOT DO BUSINESS WITH THEM****** We are now using Thompson Gas and they are WONDERFUL. Call them if you want good service!

I live in Ottawa and I have just had a terrible experience with this company. I was recently without any propane for 3 days in -20C weather. Half a dozen calls to their "Customer Service" people did nothing to expedite the matter and to add insult to injury, they would not provide any explanation or timeline for delivery, nor were any promises to call me back actually kept. This is the second time in 5 years that I've run out of propane in extremely cold weather. My customer service experience with this company has been consistently horrible. I have had it with this company and I will be finding a new service provider in the Spring.

We have been clients with Superior Propane for about 6 years now, with our residence including 4 seniors. Unfortunately, their service delivery has often Not been very reliable as required in the winter period. They frequently seem to have problems with their trucks breaking down. As well, they have a very bad habit of delaying the refill of our 3 large propane tanks, which they have often let fall down to dangerously low levels. This can also jeopardize the mechanical functioning of the furnace and potentially cause costly damages and necessary repairs. In fact, they once actually let our tanks go right out to empty with zero reserves! Our gas reserves have declined down to as low as 10% to 15% on several occasions. This can create the risk of running out of gas entirely in the coldest winter months. Having convenient access to reliable propane gas delivery is not a luxury, but a service I depend on for Heating, Hot Water and Cooking on our Gas range. As well, I certainly do not want my plumbing pipes to burst from being frozen due to no winter heating. Our service payments have always been up to date. Therefore, I see no valid reason for Superior to fall behind on their fill-ups. Their most recent excuse, was due to the scheduled delivery truck breaking down. Then on the second attempt, they said the driveway was inaccessible from too much snow accumulation. This was not the case, since two different vehicles had easily driven up and left our driveway several times. I reside in a rural location with my driveway being fairly long but similar to many clients in our region. In my opinion, the driver just did Not feel like backing up the truck closer to the house. He actually had no trouble entering the driveway but stopped very short of where my propane tanks were located. Like a fool he started walking up the driveway with the fill-up hose, from over a hundred feet away from our residence. I was informed that their hose length is about 75 ft., and so he should have known it would not reach the tanks! As said above, our vehicle can easily drive through that small amount of snow, while the front entrance was totally cleared from any snowplow dump. I believe that the driver was just being lazy or in a bad mood and looking for a reason to avoid the fill-up, which was already long overdue in the first place. Superior propane does Not seem to appreciate their long standing clients. To be sure, I do not like being threatened to have my propane delivery suspended for no good reason, in the middle of the coldest period of the winter! It was necessary to call 2 or 3 times to complain and reschedule delivery, but they have repetitively ignored my need for an immediate fill-up. In addition, they seem to have a lot of clients with major concerns, since I have often waited several hours for a call back. Currently, my tanks are down to an average of 15% or so and falling quickly. Finally, I discussed the delivery issue with a customer service agent and he told me that I could expect a propane delivery within 5 days. However, when the rep sent the delivery confirmation notice, it stated within 10 days! My propane will definitely be gone in 5 days! They clearly practice unethical business tactics and really could not give a damn about their client concerns. There are other propane service providers available that serve the Ottawa Valley where I reside, and I will be considering switching companies asap. Even though Superior Propane is now a wholly owned Canadian company, they were also originally affiliated with an American company called Superior Plus Corp. They obtain their abundant supply of propane gas from the USA... no wonder they are one of the more expensive distributors for the Canadian market! I think it's high time for Canadians to start supporting their own companies that have been Canadian for many more generations. My experience has been that a lot of USA companies do not have much respect for Canadian clients, especially now with the Trump Tariffs crisis, that we are being unfairly subjected to by the USA. It's time to "buy Canadian", and purchase propane gas refined in our country. After all these experiences, I certainly do not recommend Superior Propane as a friendly, efficient or ethical propane gas service provider.

All I can say if you have a choice do not choose them unless you like feeling disappointed.

I would give zero stars if I could. Price gouging is unbelievable for starters. 99cents per litre when I can get it from P38 for 48cents per litre - yes, that’s right, Half the price! So I am in the process of switching to P38 and Superior Propane says a customer service rep will contact me about the removal of the tanks. No messages anywhere but they come and remove the tanks without informing me leaving me without heat in 1c weather. Seriously?!! I will be contacting a lawyer for sure. Avoid this horrible business. Anyone else is better. They also owe me money for propane that was left in the tanks. Oh yeah, and they charged me over $200 for the removal of the tanks too.

Just beware If you are considering this company. I am a fairly new customer. I got a propane tank for a fireplace at the cottage. Marketing is good at selling and don't explain the specifics. If you are a low user they send an email substantially increasing the cost of the tank. I have two options: accept or have them pick up the tank. Since I just installed and paid for the installation it is now difficult to switch companies. Just keep this in mind if you are considering.

Tank removed 2 weeks prior to arranged date with no warning. No documentation on amount left in tank. Terrible service over the last few years. Best one word description THIEVES

I had called the company and explained to them that I was moving and canceled my account so they come and moved the tank and told me what was in there dollar amount. I was told one price of Over $900 dollars and I waited for the cheque to come and never showed up now today I call again and the cheque is in the mail $399 I called and asked why they screwed up big time. I have been waiting on this money since April and today I find out that the cheque is only put in the mail if I owed them the money I would have been charged interest they should pay me the $900 and the interest on top of what they owe me. This is how they treat a customer that was with them for 7 years never missed a payment. All I got from the lady was I am sorry about this. They like you business until your stop doing business with them and then they treat you like crap Thanks for nothing Clayton lynch I was in Alberta when this happened Bad company to deal with