Superior PropaneReviews of superiorpropane.com

I am purchasing a home in Newfoundland that is currently heated by baseboard heaters. I contacted Superior Propane several times via email and voicemail to discuss heating options. That was a week ago, with no response. Crickets. I guess they don’t need any new business.

Couldn’t be more frustrated with this poor level of service. Actually was hung-up on by the representative who said I kept interrupting him…no, I live in a rural area with some delay on my phone. This is pathetic customer service. If there’s a nail in the coffin it’s that I’m now on hold for 20 minutes with no resolution or time frame given for help. Absolutely pathetic. Shop around. I will now.

Isatalled in Dec, said they would be back in spring to level tanks, it is now Oct 3rd, after many phone calls an appointment was finally made, got the confirmation call for appt and NO ONE showed up. Call them and still waiting for a call back, called again, waiting for call back. Also was supposed to get first year Tank Rental FREE, you must pay it first though, still waiting on getting that back after 10 months! Guess first year is NOT FREE as they have been collecting the interest on my money that I SHOULD have...NOT IMPRESSED AT ALL!

Superior is more expensive than the local suppliers. I just switched due to Superior price being $1.30 more per gallon. When called to cancel they offered to lower their price. Too Late. I feel a lot better using a local supplier that also offers service. I was told that they would pick up there tank within 30 days. It was closer to 60 days before it was picked up. The online reading said it had 165 gallons in the tank, after picking up there telling me there is only a 130 gallons At $3.09 a gallons that’s over a $100 difference plus the pick up charge. Shop Around

If I could give them 0 stars I would. Horrible service. My tank has a "warning" that the company receives when the tank is at 30 % capacity. They are supposed to come sometime later to fill the tank. On August 6th, my tank was around 28% so I called to find out when they would be able to come and fill the tank. I was not expecting them to say that a delivery would be done the same day or the next day, but sometime within the next few days. I was told it would be done by August 15th. We are August 14th and there has not been a delivery and they could not assure me that it would be done tomorrow. Pathetic service.

Pire entreprise. Ils volent leurs clients, ne respectent pas les contrats, donnent de fausses informations au service à la clientèle, émettent des tarifs sans raisons. À ÉVITER À TOUT PRIX

this is the unprofessional experience in store for you if you deal with superior "there is nothing superior about this company" They sprang a fee of 220 inactivity fee not in my contract so I found a more honest provider I arranged for them to remove their tank they were supposed to be here between 9 and 10 on 6/4 no show no call I emailed and then they were supposed to be here 2 - 4 no show no call driver finally showed about 5 he said he would have to come back this morning first thing with a tank mover it is now 1:15 no show no call I have been e-mailing for an update every hour and nothing these folks have no customer service training whatsoever

Wow, it's never thought of looking before trying to get them as a customer.. luckily they are so bad that credit to Chantal, she answered right away to tell me that anytime associate will reach out right away to me. Well 3 emails with her after that, nobody reached out to me. They are terrible and must not care about service or new potential customers lol. Well the reviews are true "they suck but FreeGas answered the call right away and gave me the answers and will be my new customer. What is the matter with businesses these days.. customer service is a must but just conducting proper work ethics is almost impossible these days.. i would never be in business if I did this and never would.. service industry is exactly that "A SERVICE "