Superior PropaneReviews of superiorpropane.com

This Company is the absolute worst company . poor communication over an hour hold time on the phone. letting my tank get dangerously low when temps are going to be 11 degrees where I live,. as a disabled senior. I told them my house is using more propane than usual because of storm damage. they ignored me an now I'm almost out of propane. I have been on hold a total of an hour each time I call . That's five hours in one week that I will never get back.

Zero investment by the company in Customer Service. They have eliminated all vestiges of Customer Service in the name of profit. They have zero regard or concern whether customers run out of propane. I have been on the phone for over an hour waiting for an agent to pick up to place an order since they have yet to activate my ability to order refills online. Just a terribly run company. Beware before you sign up.

If only there was a 0 star rating. This company is horrible to work with. Every delivery request for the past 4 years has been met with issues. Delays, cancellations, excuses(most of which are demonstrably untrue) but most of all just a complete lack of service. It took over 3 months last time to get a delivery finally completed and I'm in the middle of the same nonsense now. Cancelled the delivery, claiming they can't safely access my property.....after more than 8 years of already doing so..... but no one can explain what the issue is. If they don't want any customers they're doing a bang up job.....if they actually want to keep any then there needs to be a wholesale change of both operations and leadership.

Very bad customer service. They bought a family owned Downeast energy and now fleecing customers with extra charges. We are retired couple and only use propane for cooking and they have charges us $90.00 as a surcharge for low usage. We have been a customer for over 23 years and they treat us bad.

We have the large cigar tank. We want to expand our deck, so wanted to swap out 3 smaller tanks for the large one so the tanks could be closer to the house but out of the way of the new deck plan. Around the same time we enquired (around 7 months ago) we happened to have the 10 year inspection of the propane system. The inspector (not associated with the company) said that the tank had almost reached its life span. so, perfect timing you would think. I put in the request and received a call saying that the swap would take place very soon and they would give me the heads up. Nothing. Now after at least 5 follow up calls ,winter is upon us and I still have not had this done. And the tank is getting low. You call these guys and you never hear back from them. Going to try another company. Superior is USELESS! If I could give a rating less than 1 I would.

I can sum up this company in one word SUCKS: No one answers the phone even after 30 minutes of being on hold. They tell you to leave a number and they will call u back, that was 3 days ago. I have already contacted a local family owned company to change companies. do not use this company and if you are, look into other options, it can save you many dollars.

This company needs some serious organizing.

This company recently became Superior after having service with Quarles and previously Dixie. My recent delivery has taken over 2 weeks and hasn't been made when they tell me to expect it. The hold times if you have an issue are extreme to say the least. I've had to hang up multiple times and call later due to the extensive wait. This company seems to be anything but "Superior". I am seriously considering changing the company that provides my propane. I am currently serviced in the Stuart's Draft area. Once when I called last season and held on the line for quite some time until it was disclosed that the hold time was approximately 3 days.