Superior MarketingReviews of superiormktg.com

I hired this company to advertise my business, and I never received any calls or texts. If you're a contractor, stay away from these people; their services are useless

Outstanding logistics and reliability! With their massive warehouse network, we’ve never faced stockouts. Orders arrive faster than any competitor, keeping our customers happy. Their team’s responsiveness is the cherry on top

Worst Customer Service I have ever experienced. Never buy anything from them. My wife and I purchased an ilve range (Over $6k) and it had been damaged by being dropped 'prior' to being crated up as the crate was in great condition. Because it was damaged, we marked it on the deliver paperwork and did not install it in our kitchen but sat it in our lounge waiting for them to replace it. Ha ha ha, It sat there for over a year as they (Sherry Drakes) had promised to replace it and the replacement would take 3-4 months, so after 3 months I called, just to be told oh no, we cant replace it but we can refund you and then you can buy a new one. They had gone up in price by $1500 since I purchased ours so that was completely insane of them to tell me to just 'buy' a new one. Then they stated they wanted to have it serviced to see if it still 'worked', why, its dented and completely out of alignment on the left side, so I sent even more pictures to them. Then the service manager noticed the frame was 'bent' so it could not be repaired, well dah, so the said they would refund me, again. After trying to get them to simply replace and give me what I had paid for, after a year and a half, I finally had enough and took the refund and went to another more reputable company and bought a stove. Do not buy anything from these people.

DO NOT BUY ANYTHING FROM THEM. Our ILVE oven hasn't worked since delivered and we have been on the phone non stop with them trying to get it resolved. Its now been over 7 months since it was delivered. Jason (Director) - Needs to be fired. We've only been able to speak one time because he is either at lunch or on holiday. The one time we spoke he said he would make it a priority and then we never heard from him again. We've left multiple messages to call us back and he never has called us once. Seon - Brushed us off every single time. Promised he would stay in contact with us, but never once heard back from him. Shelly - Team lead that is the only person that somewhat helped us. Even though she promised it would be a priority ever time we called there was an excuse why nothing had happened since the last time we talked. I am still shocked that this business is running. This was a 5K oven and it has never turned on. We have been cooking in our air fryer for 7 months now. THIS IS ABSOLUTELY RIDICULOUS. If you are even considering purchasing this oven please don't. Superior marketing is the worst company I have ever dealt with. Please take this review as an honest warning.

We purchased an Ilve range in February of 2022. It has been “on its way” three times now in the course of this year. It has never made it, for one reason or another. We now cannot get Nato to respond to any emails, and we still don’t have a range for our new construction home we close on in about a month. It’s a mess. Do not work with this company.

I have had a broken Ilve stove I bought from them for nearly 2 years. They have been unable to repair it and for almost 2 years have been telling me that if they cannot fix it they will replace it. I have made over 50 calls to customer service attempting to resolve the issue/check on the issue after somebody told me they would get back to me and didnt/scheduling maintenance calls/being stood up by repair people who dont show up/being told repair men lost the parts they need/having repair people show up twice only to not be able to fix the problem. Its a $5000 stove---it has had issues since purchase. I have receieved the literal worst customer service possible from an ever changing rotation of "supervisors" who promise they are going to "finally resolve this issue"----then x4 weeks ago was finally told they would just replace the stove (in april of 2023 it will be 2 years since purchase mind you)----called to check on that last week and was told that the supervisor (Sherry) who authorized the replacement of my stove also doesnt have the authority to do so and it will have to go through somebody else. It has been a part time job trying to get this $5000 stove fixed. Just do the right thing and replace it. Ilve, Appliance Connection, and Superior Marketing are all dodging responsibility. A $5000 stove showed up broken, 6 months in they said if they cant find somebody who can fix it they will replace it. Ive been trying to hold them to that for almost 18 months now. Youre all the worst. Prove me wrong. Thanks! Tom Gatti

Superior Marketing handled the order for my new stove very well. Nato.N was the gal I was working with, and she was outstanding about answering all of my questions, follow up, and seeing the order through. I’m looking forward to receiving our new stove soon!

Nato N. Was very helpful and knowledgeable!