Mary
Terrible for the first order I made it…
Terrible for the first order I made it took several weeks to get the. butterfly extensions. I order again and it was not advertised as a pre-order and now it’s gonna take several more weeks. A phone number listed on the website doesn’t even work. It hangs up when I call it. I am extremely disgusted
Response from Superior Hair Extensions GlobalSep 2, 2026
Thank you for taking the time to share your feedback. We’re very sorry to hear about your frustration, and we completely understand how disappointing it can be when an order takes longer than expected. We’d just like to kindly clarify that the item you ordered is marked with a “PRE-ORDER” notice on our website before purchase, so customers are aware that additional time is required for production before dispatch. We also reached out to you via email regarding the pre-order status of your order and offered you a complimentary upgrade to our new and improved Invisi Butterfly Weft, as we wanted to provide you with an even better option at no additional cost. We’re also sorry to hear that you had difficulty reaching us by phone. We appreciate you bringing this to our attention and will make sure this is looked into by our team. Most importantly, we genuinely want to resolve this for you and ensure you’re happy with the outcome. ❤️ Please feel free to reach out to our support team at any time, and we’ll be more than happy to discuss alternative ready-to-ship options or another suitable solution if you would prefer not to wait. Your satisfaction is very important to us, and we truly hope we have the opportunity to turn this experience around for you. - Superior Hair Extensions