Kristy
Poor communication.
I ordered and paid for something. About a week and a half went by and I had no info about shipping. I emailed to ask for info and I was informed that the item was sold out and I could either have a different size or refund. I found this extremely odd. Had I not reached out I wonder if they would have Ever contacted me. I requested a refund and that too, took a follow up email a week later and took a week and a half to receive.
Response from Superior Cheer and DanceOct 24, 2024
Thank you for your review. I apologize that you were not notified in a timely manner. We had not yet received information from the warehouse to let us know there was an issue with your order. Refunds take roughly 1 week to be processed through our system. Amanda- Customer Care Team