Superhairpieces.comReviews of superhairpieces.com

DO NOT ORDER FROM SUPERHAIRPIECES, the hair systems barely last two months, it lasts just enough to pass their return policy. It's ridiculous for the price paid for. I had this issue 3 times already and reported it each time to them and instead of fixing ths issue and giving me a brand new hair system, they'd ask for the hairpiece to be returned for it to be repaired but that doesn't solve the problem. Imagine paying $300-$400 over a single hair system just for it to shed and be of no use in under 2 months instead of 6 months. Really bad experience, hope customers see this review and go elsewhere. SAVE YOUR MONEY!

It's been 13 days and I have not yet received my order

So 12 units purchased and 3 had issues (even my stylist noticed upon cutting in felt off) and now after ignoring emails for ages, now held me accountable and have stated they refuse to ever sell to me again. Finally got a reply after the ignored emails only to now be held accountable for it being "3 months" as if that was my fault. It's now officially buyer beware. "As a last time exception, we are offering a $50 refund to your card. Please note that we will not be able to fulfill any future hairpiece orders."

I recently went to a hair salon for a haircut, but unfortunately, I had a very upsetting experience. The manager and receptionist interrupted my haircut more than three times, rushing my hairdresser and repeatedly telling them to hurry up because another client was waiting. This made me feel extremely anxious, disrespected, and unsafe. My hairdresser also became very stressed due to the constant pressure. When I left the room, no one—neither the manager nor the receptionist—took any responsibility or even offered an apology. Their behavior was unprofessional and deeply disrespectful, and it left me feeling hurt and unwelcome.

I've now ordered 4 systems and here's what I have found. Not 1 of them was similar in density or color, in fact they were all DRASTICALLY different as if they just grabbed whatever off the shelf and sent it out. The current one i got os so thick it looks ridiculous and it has a permanent part up the center. I had one that had almost no hair on one entire side. They have all except the current one shed a lot to the point where your shirt will be covered with the hair. I'll update after I speak with customer service again. I've since reached out and custom service has ghosted me. No response in 5 days. BBB Monday morning.

Let me just start by saying i wouldn’t have posted this review if they hadn’t completely ignored this email I have sent them below. I’ve contacted them by email by message on my account and by WhatsApp and they are clearly have no intention of replying. This is a fair assessment of the quality of the product I received. However the lack of dealing with my concerns should be a warning to anybody else thinking of buying from them. Dear super hair pieces I am writing to tell you of my disappointment with the mens hair pieces i received. I have been wearing hairpieces for over 20 years and I work as a hairdresser that cuts them in so I have cut in the hundreds over the 20 year period. I have my regular suppliers that I have built up over the years but because I keep seeing you on YouTube I thought I would give super hair pieces a go . In all my years I have probably had four pieces that I just couldn’t cut in because of the awful quality of the base and the hair and this was one of them . Let me start with the base it was absolutely massive. It was meant to be 8 x 10 but this is a good 1 inch bigger all round, I have never experienced anything like it it was huge and look like a sack on my head. Even with cutting it down it still was sagging everywhere. The 8 x 10 I get from another company Fit perfectly. The hair synthetic grey hair had So many crinkled wire like bits in them it was ridiculous. I have had hairpieces that have had the odd hairs like that but your piece has many. As you comb the hair the comb catches and the base crinkles up. Also I’ve never had a hair with such a hard left parting that you cannot get rid of is literally ingrained into the fabric of the Wig.. where does it say that on your description if I have read that I definitely wouldn’t of bought it. I would like to know how you are going to compensate me. I obviously cannot send it back because it has been cut but it is completely ruined because of the quality I have described above

I do not recommend the hair pieces that superhair pieces sells. I spent almost eight months of my life and way too much money ordering really poor quality from this company. It was not until I order from elsewhere that I realized really how poor the quality of the actual hair is. I truly believe they're either using fake hair or a blend of fake and real. Definitely not 100%. Honestly, Im pretty unhappy with my experience and would not recommend them whatsoever. Update: Reply to Ryan below, I do have an account and I just emailed you. I do not use my real name here as hairpieces are a private matter.

As a dedicated customer of this company since 2015, I've invested significantly in their products, only to witness a troubling decline in quality and customer service, particularly post-COVID-19 pandemic. My experience with the Euro PU units, which are among their premium offerings, has been notably disappointing. The hair quality is markedly inferior, leading to significant shedding and bald patches in as little as one to two months. My concerns extend beyond mere density issues. The European hair quality of these units is alarmingly poor, a stark contrast to what one would expect for their price. I've experienced disproportionate density in the crown area, resulting in an unnatural, mushroom-like appearance that is resistant to styling. The hairline is uneven, and the texture becomes unmanageably puffy and dry after any activity, demanding excessive styling time and products to maintain a semblance of normalcy. The company's response to these issues exacerbates my frustration. Their return policy lacks assurance of a refund, which is particularly disconcerting given the product's defects and high cost. My attempts to communicate these issues, despite my professional background as an experienced hairstylist, were met with dismissive and patronizing attitudes. Instead of addressing the problem, they offered a paltry $20 compensation for a unit costing around $300, which is unacceptable. My negative experiences are not isolated incidents. I recall a previous encounter 3 years ago with this SAME representative, possibly the owner's son, where he was equally uncooperative. When I received a unit so hair density so thin it was practically see-through, my attempts to return it, despite providing photographic evidence and not using the product at all,tags still on, were met with denial and baseless excuses. This pattern of poor quality, unsatisfactory customer service, and a lack of accountability leads me to advise against using this company. Their apparent disregard for customer satisfaction, transparent communication, and ethical business practices is a major concern. I've since moved to a company with a satisfaction guarantee and encourage others to seek providers who value customer experience and offer reliable refund or exchange policies. It's crucial for potential customers to be aware of these issues, especially given the tendency for negative reviews to be seemingly suppressed or ignored by the company. Update: Seems they are making efforts to get rid of my review - I just submitted information verifying the information to make this reviewl valid. What I find suspicious is these new POSTIVE reviews all say the same thing, just "spun" to sound different. I think those should be validated.