Superfeet WorldwideReviews of superfeet.com

Blisters guaranteed and no money back. Tried contacting them 3 times for the promised refund - have received no reply.

Shocking service, trying to return is impossible as they cannot be contacted.

J’ai acheté deux paires de semelles Celle ci se sont avérées blessante et pas du tout adaptées Il y’avait une close comme quoi on pouvait retourner ou échanger le produit avant 69 jours Et bien détrompez vous c’est faux ! Le service client botte en touche et ne répond pas C’est une politique mensongère et totalement fausse et usurpée. Ce sont des menteurs et voleurs Achetez dons des semelles sidas et boycottez Superfeet

Trying to file for refund. All options are dead ends. It says to need proof of purchase and that a packing slip was in the box. There was not any paperwork with the product. Frustrated!

Ordered a pair of Superfeet insoles for delivery to log cabin in Scotland whilst we were on a walking holiday. We were there for the week. Superfeet's UK website states Next Day Delivery. I ordered on Tues 20th Aug. Email from Superfeet on Wed (ie Next Day) saying it's been dispatched, so already late. By Friday, they still hadn't arrived, so I contacted "Customer Service" who told me I could chase with DPD if I wanted and also that it was a Bank Holiday, which it wasn't in Scotland. By the next week, they hadn't arrived and we left the holiday location to return home. Superfeet have said they'll make a refund in 5-7 working days. So, they've had my money for 2 weeks - nice for their cash flow. I didn't get any insoles and I could have easily got some via Amazon. Amazon and Tesco seemed to have no problem delivering to us - just Superfeet. AVOID !

Absolute worst inserts I have ever purchased. A total waste of money. The arch is way off so they are uncomfortable & not wearable.

SADLY - your UK distributor can't be bothered to get back to a customer. Very poor customer service. Especially as I have been a Superfeet owner for many years!

Dreadful customer service!!! So I got in touch with superfeet to chat about issues I was having running and for them to help suggest the correct insoles to aid me in hopefully preventing/minimising the problems. They were very quick in pointing me in the direction of their most expensive product and talking about if I wasnt 100% happy then they offer a refund/alternate product with no fuss. So I took them up on the offer and as it turned out the product they suggested to me didnt work at all intact made things much worse. I got back in touch with the person who advised me only to recieve complete stone wall silence. I currently dont know where I stand as I'm getting no response what so ever even though I'm still well inside the return dates. This company I'm sure have not built their reputation on shocking customer service like this and I'd like to believe that I just got the company fool, but as a first contact for me with their products I'm totally disappointed and shall not be returning.