SupercraftReviews of supercraft.host

Where do I begin? First off, I decided to rent a Palworld server (M) from these guys because they were cheaper. Big mistake. Their UI layout was so buggy. Editing files on the FTP wouldn't save as their control panel layout would overwrite it every time. Annoying. So I had to use their control panel to edit it. Their "stop" and "start" for the server stopped working so we had to restart via updating files "Save&Exit" on their control panel. Their site and control panel takes extremely long to load and so does restarting the server whereas my new server, from a different host almost does it instantly now. Next, Palworld did a patch update which ruined player sav's, I had to manually edit the files with python (huge headache) because this host didn't have a fix for it where other hosting companies did. Their discord staff didn't offer any support, only other players did. Lastly, They claim the game is to blame for the extreme lag and jittering and it's not their "servers". I do agree the game does lag and does do rubber banding at times. However, ever since I switched to a different host it's very minimal now and enjoyable, which isolates the problem to their server. To be blunt, their servers are horrible. You're better off to shop elsewhere. Trust me, don't make the same mistake I did and waste your money on unplayable services. On a side note, I tried to be polite and ask for a refund. Giving them a fake reason to feed into their ego of it "being the game's fault" so I didn't come off as rude. But they refused it as it was one day past (Which 80% of the time was spent trying to fix and navigate through their broken server hosting.) The server is unplayable so I guess it's sitting there for 27 days lmao. To put it bluntly, after purchasing a different host, I can safely say Supercraft servers are garbage aka "7D2D" servers that they use. Spend the extra dollar and save yourself the headache and wasted time and money on a reliable, playable service. The game is not that jittery when hosted on a reputable brand, it mostly is their server's fault/messing up. Edit: In response to Supercraft's response: "In terms of refunds: we respect the terms - a day or two after or fake reasons - we don't refund." You do not as you are inconsistent with your refunds and don't abide by your own terms as I see in previous responses on trust pilot. Not to mention using 7D2D servers for your services that have a 7-day refund policy. Supercraft's reply to someone's review: "Reply from Supercraft Updated Oct 29, 2021 The context for others. You purchased a service. Used it for 3 days. Then you requested refund. You got refunded without any problem." Which is fine, as I will thoroughly be explaining and providing proper documentation to my bank. I refuse to pay for unplayable services. I will thank you though for informing me that you are a new company that has just started up this January and are riddled with "a million" different issues and that you are selective with your refunds. :) Update #2: In reply to 2) The biggest issue was your servers lagging and being jittery and being unplayable. Support passing it off as a "game-related issue" when It wasn't. It was a server-related issue. The game bugs I could handle as I had to manually do everything to fix it. (Which no one should have to do) Other companies had this resolved ASAP without breaking the control panel, but whatever. The bugs with the server control panel and the server itself are something entirely else. Despite it not being a new company or not, it's YOUR services you're selling and they ARE faulty. You're admitting that your system is new and has a lot of issues that need to be ironed out and that we need to be patient (like I was), so it can go past your two-day refund policy? So selling faulty services is a good thing? Don't you think this should be tested and ironed out before offering your goods and services? I saw a lot of unhappy people before leaving your support discord. In reply to 3) Violate them? You provided an unusable service. You technically provided false advertising and violated your own terms: "Lightnig-fast network Game experience free of lags ang glitches." "Best hardware Our services runs on Intel Xeon Silver and Gold with at least 128 GB RAM." I got none of these. I got lag and jittering server, a broken interface, broken FTP that didn't update server files after restarts only reverting them. I played maybe 12 hours tops before constant server-related crashing and major lag spikes occurred. You provided an illegitimate service at this point. As stated above you can deal with my bank. Fix your servers before selling them. Quit making excuses to save face and false advertising because if what I experienced was a "Lightening-Fast network free of lag and glitches" and "Best hardware" then that's just sad.

Server worked for 3 days before issues started, Tried to do the support by email, and they don't respond back until a day later and didn't help with the issue really. Tried to do a support ticket through the discord server and they couldn't even find out why one of the issues was occurring (the server wouldn't start). I had to go in myself and find a fix for 2 out of the 3 issues. The 3rd issue was the biggest one and they asked a senior support person for help. That person never responded and 7 days went by without a response or a fix to it and they just closed and deleted the ticket. I emailed them asking for my money back and they told be that since 7 days already went by of using the service, I cannot get a refund back. I responded with, we only used the server for 3 days before issues started happening and we couldn't even log on to the server and it takes forever to get a respond back just for y'all to not fix the issues I am having with the server, and then you delete the discord ticket I had. I have yet to get a follow up email about the refund. One of the worst experience I have ever had and it was very stressful. I was never once mean or had an attitude with them but at a certain point I had to get a bit assertive to try and get some kind or resolution, which I did not get. Do not use them. So many other better hosting site out there. If you do use them I wish you good luck, and Supercraft I wish you well.

If you want a server that crashes everyday and where they don't respond to any tickets, this is your host!

Servers have been down for multiple days. Tech support not available during North America peak gaming hours. Support staff tell you that there is nothing they can do till the tech support staff wakes up...all while their entire community is offline.

I could not get help setting up a server

Extremely disappointed that I have to purchase a premium server in order to have ftp or file manager access. I found another host that is about the same price and gives me both ftp and file manager access for no extra fees.

I never used the service..... I couldn't get the server to work with mods and immediately asked for a refund (which was annoying enough to figure out how to do.) and never received any email in return.

Service email was never responded to. Server was unable to load the single mod i had installed, when i purchased a server that was supposed to be capable of installing and loading said mod.