Super Chill CBDReviews of superchillstore.com

Response from Super Chill CBDJun 7, 2024

Dear Shivani, Thank you for your patience while we investigated the issue with your previous shipment. We have sent a new package to you, and you can track its progress using the following tracking number: UPS - 1Z65909R0364271449 https://www.ups.com/track?loc=en_US&requester=QUIC&tracknum=1Z65909R0364271449/trackdetails You can use this number on the UPS website to see real-time updates on your delivery. We apologize again for any inconvenience this may have caused and appreciate your understanding. Additionally, we are pleased to have resolved this issue for you without needing a revert or claim from UPS. If you are satisfied with our resolution, we kindly ask if you could update your review on Trustpilot to reflect your experience with our customer service. Regards, Harry - Customer Support Champ

Response from Super Chill CBDFeb 1, 2024

Dear Brett, We appreciate you taking the time to share your feedback with us. We are sorry to hear about your experience and sincerely apologize for any confusion or inconvenience you may have encountered with your order, especially with order number 1731 and the Crown Red CBD Vape Juice - 15 ML - CBD Infused Topical - Made in USA. We understand the importance of receiving the correct product and share your concern regarding any discrepancies in your orders. We want to assure you that this is not the level of service we aim to provide, and we take your feedback seriously. Upon investigation, we found that your order (number 1731) is the only one associated with your account, and no other orders have been placed from your account. It seems there might be a misunderstanding or a mix-up, as we do not have any record of a different order being placed under your name. To help us resolve this matter promptly, could you please provide more details about the second order you mentioned? Any additional information such as order number, product name, or date of purchase will greatly assist us in investigating and addressing the issue. Our goal is to ensure your satisfaction, and we are committed to resolving any concerns you may have. Please contact our customer support team at [email protected] with the additional details, and we will work diligently to rectify the situation. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction. Best regards, Nisha - Customer Feedback Team

Response from Super Chill CBDFeb 1, 2024

Dear Rey, We sincerely apologize for the delay in fulfilling your order, and we understand your frustration. We truly value your continued business, and we regret any inconvenience caused by the extended processing time. Our team has investigated the delay and discovered that severe weather conditions have impacted the shipping process with UPS. While this doesn't excuse the inconvenience caused, we want to be transparent about the external factors affecting our usual turnaround time. Nevertheless, we recognize the need for improvement in our communication regarding such delays. We are actively working to rectify these issues to ensure a more efficient and timely service for our valued customers. Please be assured that we are taking your feedback seriously, and we appreciate your loyalty as a repeat customer. In an effort to make amends, we will expedite the shipping process for your current order, and we will also be implementing measures to prevent such delays in the future. If there's anything specific you would like us to address or if you have any further concerns, please don't hesitate to reach out to our customer service team directly. We are committed to providing you with the level of service you deserve, and we appreciate your understanding and patience in this matter. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Best regards, Nisha - Customer Feedback Team

Response from Super Chill CBDFeb 1, 2024

Dear Talli, We appreciate your feedback and apologize for any inconvenience you've experienced with your recent order. We understand the importance of receiving your items promptly and we sincerely apologize for the delay. Upon reviewing our records and UPS tracking information, it appears that your order was indeed delivered on Saturday, December 30, at 5:49 P.M. However, we acknowledge your concern about the shipping process taking longer than expected. The delay you mentioned due to a required security check at Lafayette, LA, is something we take seriously. We strive to ensure the security and safety of our deliveries, but we understand that it may have resulted in an inconvenience for you. Please accept our apologies for any frustration this may have caused. We are committed to improving our processes and appreciate your patience. If you have any further concerns or if there's anything specific you'd like us to address, please feel free to reach out to our customer service team directly. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Nisha - Customer Feedback Team