SuperBiizReviews of superbiiz.com

For Christmas I was trying to complete a PC build using super biiz for my two important parts (being the motherboard and case) But when I ordered from Superbiiz on the 23rd of December I payed for five day shipping.. knowing they probably don't count the day I ordered and the weekend I expected my package on friday. Today is Saturday December 31st and still no sign of my package coming. UPS gave me a tracking code and a map that shows me how long it will take for their UPS GROUD unit to get into my state. My package was SCANNED on Thursday the 29th, and UPS expects my package to come in the next 8 DAYS!! We tried to contact customer support to get some representitive to try and assist us or let us know why the package is so late but no one answered the phone! I was never notified of any delay or package issues. Which is a problem. I can't even get a refund and it hasn't even left their warehouse. I'll for sure never be ordering from Superbiiz, and I hope you dont either..

The absolute worst company policies and customer service. I ordered a product, received it realized only after opening it to take a look at it that it was not the correct part that I needed so I did the normal expected thing and contacted them to return it so that I can get the correct product but I had no idea that this company will not take your return once you open the box, NOT if it's been used, but once you open the box!! REALLY?? an unused prodect is now somehow looked at as used to these idiots and they will not refund you your money, Everyone do yourself a favor and find another more reputable company to deal with because if something like this happens to you don't expect to get your money back or any type of customer satisfaction, YOU'VE BEEN WARNED!!!

My order hasn't made any progress for 5 days. They claimed that they called and emailed me about it but I never received any calls or emails. The customer service was very nice but not very knowledgeable or helpful at all. After I asked to speak to a manager I was told that "they are unable to come to the phone". Absolutely nothing about my experience here makes me believe that they care at all about their customers. I won't be shopping here again.

Ordering from SuperBiiz has been one of the worst experiences I've had with an online retailer. It has taken 10 days for my order to be shipped. Communication was extremely lackluster. I emailed and called multiple times to get an update on my order status. I was told it was shipped last week and they would email me a tracking number the following day. Nothing was emailed until 3 days later when my order actually shipped. Had I known it would be this much of a hassle and delay, I would have spent an extra $30-40 and shopped at Newegg, Amazon, or other more reliable retailers. This was my first and last time purchasing through SuperBiiz.

Bought a few items from them and received one DOA. Requested to send it back so I filled out the RMA forums as requested and asked for a pre-paid label to return it back. Received an automated email, and no pre-paid label as requested. Next email, received another automated email and no pre-paid label. Called them and they stated they do not reimburse for shipping and its on the customer to return something back that they shipped broken. Customer Rep told me everything I was supposed to do and when I told him I did he continued to repeat they wouldn't pay for shipping; didn't look at my order or RMA phone nothing. Customer Service rep hung up on me after waiting 15 minutes to speak to a manager. Called again asked to have a manager call me back (apparently all upper management was on a lunch break at 2 in the afternoon there time) and no call back. W

We purchased a motherboard from SuperBiiz that came dead on arrival. We could not get any video display from it and ruled out every other component as the problem. We e-mailed Superbiiz on Saturday, June 20th, which was within 30 days of the invoice date regarding a full refund. We were told that in order to qualify for a refund, they had to RECEIVE the item back before the 30 Day Return Period. We will be purchasing a motherboard from somewhere else and selling our "repair/replacement" one from SuperBiiz.

I'll just report my email I sent to superbizz as I feel it covers my experience so far with them(Basically I am upset i was not contacted that it would take them 9 days just to ship my order, also their website said the item was shipped as to why i did not cancel my order). Hello Superbiiz, my name is Siraaj. My invoice no is ...... I ordered a heat sync, processor and a mother board from you. I choose Superbiiz because it was slightly cheaper then amazon or new egg. This is my first experience with your company. I also ordered many parts via other companies for my computer. I was hoping to rebuild my computer on my 2 days off this week. I have received all my other parts. The irony here is that the parts I ordered from superbitzz I ordered first(5/22/15). I just got off the phone with one of your representatives to find out that my order has not been shipped yet. I find this very unfortunate and quite frustrating. I understand if you are having issues with your warehouse or w/e it may be. What I don't understand is not contacting the customers to notify them that they may receive their shipments late( 8 shipping days so far). I would have called sooner but your website says the item is Released for distribution which I assumed was being shipped. Apparently that is not the case as it still has not been shipped yet. I am going to end my rant now but I felt it prudent you know my disappointment. Thanks for reading my rant and here is a quote from the best tv show out there. "Winter is coming" at least that's how I feel :'(. -Siraaj

I bought MEmory DIMMs that failed to work in a customers computer despite its previous chips being teh same brand, type and speed. Only the size differed. Failed to boot. The RMA was laden with caveats as well as a 15% restocking fee that appeared to apply even for bad merchandise. Add to it that you pay shipping to get their bad part back to them. I've decided to hold on to them and pray they work in another PC because Superbiiz took my $60 and gave NOTHING of value in return. You could easily be in the same position. I've not seen a company demonstrate such poor faith in its merchandise in quite a while. I can't imagine teh ciurcumstances under whioch anyone should order from Superbiiz when reputable dealers may cost slightly more, but you do not risk the entire balance of the order. They do not offer exchanges either. They offer like for like only. Great! What if its an incompatible part? You pay shipping and restocking only to get the same unusable part. Maybe they are legit but a swindler would operate identically. Why shop here. Go elsewhere and boost your chances of satisfaction dramatically. Their reviews on Google were just fine. Not at all deserved.