SuperBiizReviews of superbiiz.com

Ordered a EVGA SuperNOVA power supply and the shipment status on their website said the order was being processed and the item was charged to my card. after 3 or 4 days of seeing that my item was stuck in process, I called and they told me that my bank had denied my payment because of a billing address issue which is not true or the payment would not have gone through. They also told me that because of the billing issue, the item that was meant for me was shipped to the next purchaser and they would have to now put me on back order. Later, I was reading comments from other users saying that superbiiz's website had malfunctioned and was taking orders even though they had no inventory.

Took forever to get a shipment.

Ordered my motherboard from SuperBiiz BEFORE I ordered my other build parts from Amazon/Newegg. The Amazon/Newegg parts all arrived in 5 days from order, motherboard from SuperBiiz was still in "processing order" status. I complained to customer service, they shipped it AFTER my other parts had been delivered. Scheduled delivery is another 6 days after they shipped it, no attempt by SuperBiiz to get it to me in some reasonable amount of time considering the order date. This weekend would have been a good one to throw my build together, not much chance of that with no motherboard.

Background: I decided to upgrade my PC since it was about 1000 years old in technology years. I end up having to buy everything but my PSU and hard drives. I used 3 different retailers to purchase my RAM, case, GPU, MOBO, etc. I verified the compatibility and the wattage of my PSU so I figured everything was good to go once my parts arrived. I had ordered a MOBO, CPU, and a Cool Master CPU heat sink from SuperBiiz back on 02/14/17. I received the items on the 22nd. That day I built my rig, turned it on, and that awful silence hit. You know the one... with the fans and hard drives running but absolutely nothing else happening. I, being slightly unprepared, had failed to pick up a MB speaker because I failed to realize the MOBO I ordered didn't have one. So I spent several hours troubleshooting (removed my GPU, etc), called MSI (twice), and several local computer repair stores (just to see if I could stop buy and they could check the MOBO for me since I didn't have parts to switch out for troubleshooting purposes). Luckily for me everyone was extremely helpful as I explained, in depth, my issues and the steps I took to isolate the problem. Everyone, I mean everyone, said "it's either your PSU or motherboard). Well, knowing my PSU couldn't be the problem (that I could check and I know the voltage was beyond what I needed) and decided that it was time to start the RMA process. I prepare to ship it out the next day (the 23rd). Being my first RMA, I was tense about shipping it back so I opted to go through FedEx (because USPS is sketchy). $28 for shipping. So now my $175 something MOBO went up to about $200. Cut to 03/09/17 (2 weeks later). I give their customer service a call because I have no idea what's going on. They were polite but could give me minimal information (just that my RMA was DOA, which happens sometimes, and they were getting another MOBO from the manufacturer which would be shipped ASAP) and told me to send an email to the RMA department for further information. I did and never received a reply. So I decided to wait a little longer since I knew it could take 2-4 weeks. In the meantime, I was wary so I bought a MOBO speaker and some jumper caps so I can check things with relative ease once the new MSI board got here. So I wait until 03/20/17 (3 weeks and 4 days) and I call customer service again. We got disconnected because of my area but I received an email as soon as I got service (thank you, Keon!!!) which provided me with the UPS tracking number for my replacement. My new MOBO arrived on the 03/22/17. I waited 3 days to set it up since I didn't have the energy to deal with, potentially, another 7 hours worth of trying to figure out what was wrong if anything. So I build again. All is set up (I wasn't stupid enough to actually make my cables pretty this time), I'm ready for my RGB light show. Post fails again. Also, the case fan 4 pin isn't working (checked on EVERY other set of pins and the fan was fine). I'm at a complete loss. I remove everything, breadbox and something is still wrong. Now I'm growing paranoid. Is it the CPU? Is it my RAM? What in the world did I mess up? My best friend (who was on the phone with me this entire time and had to listen to me ugly cry) convinced me to just find a new MOBO (from a different company and manufacturer), order it, and RMA the other one if the new MOBO works. That night (03/25/17) I spend several hours researching until I see a comment in a review for another MOBO that said "I wish I would have just went with the manufacturer from my previous MOBO since I never had a problem with it". I check out the GIGABYTE Aorus series and the reviews are decent but my old build was running on a GIGABYE MOBO for... 7 years? So 03/26/17 (after midnight), I order a new MOBO from Amazon (since it was the cheapest and Amazon is really good about returns). It arrives the 28th (because Amazon Prime is awesome). Breadbox this one. Everything lights up, it clears the post, and all of a sudden my screen lights up. Utter relief. Gigabyte has not failed me (once again). I build everything, dress the cables, troubleshoot a few stupid things, download all my drivers, and within an hour I have a working beautiful PC. So I put in ANOTHER RMA request on the 03/27/27. This time I just want a refund. I'm tired of all of this, I have a beautiful, functioning MOBO already and I'm not about to deal with this mess any longer. We're going on 6 weeks of this insanity. I decide this time I'm going to just bring it to USPS because I'm not dropping another $30 on shipping. Instead I drop $22 (so much for USPS being the cheaper option). Now my $175 MOBO is up to $225. The upgrade of my Gigabyte MOBO (the K7 instead of the K5 I ordered) isn't even $225. Now we're up to today (4/19/17), 3 weeks into the new RMA. Again, I've heard nothing. We're 9 weeks and 1 day since I ordered the first MOBO. I do plan on calling Super Biiz (again) today but I'm just so fed up and I didn't want anyone else to have to deal with this. If I had wanted to drop over $200 for a MOBO I would have done so and because of their following policy: "The customer pays for shipping the product back to us, and we will pay for shipping the replacement product back to the customer. We understand that it is not your fault if the product is defective, but please understand that we also have to pay the transportation costs associated with getting a replacement from our suppliers. We would not be able to offer such low prices if we had to absorb all of the shipment costs associated with a return." I will not be receiving any compensation for the $50 I spent to ship both of their glorified paperweights. To be completely honest, for someone like me who has had to wait 9 weeks so far (and who knows how much longer) until they decide to process this SECOND RMA... I find the above policy to be a terrible way to conduct business. I get checking the item to see if it's actually defective, I get the 15% restocking fee if your item is NOT defective, I also get having to pay to ship it back (kind of... though other companies will just deduct the shipping cost from your refund if it's not defective). What I don't understand is how a company can send you TWO hunks of garbage, force you to spend an extra $50, make you wait this long to resolve the issue, AND screw you out of extra money for their mistakes. What I also don't understand is how, after all of this, I'm going to receive zero compensation for the hassle and pretty much only get a $125 back for my refund (after subtracting the shipping that I had to pay out of pocket). I understand that they didn't know they were sending me two DoA MOBOs but at least take care of your customers after forcing them through this kind for SO long. I would have been COMPLETELY screwed had the second MOBO worked fine but something else has also been wrong since it would have been past the 30 day return policy from Newegg AND Jet (where I got my RAM/case/and GPU). I have a feeling those two companies would have actually worked with me if I explained what was going on but that's besides the point. Newegg, Jet, and Amazon ALL have free returns because it's not the customer's fault if you send a bad product and the customer doesn't get a discount on shipping (because it's common knowledge that delivery companies provide discounts to companies that ship in serious bulk or else I wouldn't have only been charged $5.99 for shipping). Yes, I get it, that's how they keep prices "cheaper" but, let's be real, I went to 3 different retailers because their prices WEREN'T the cheapest prices for the items I wanted. Basically, I regret ever getting involved with this company. Looking back, I should have sucked it up and spent the extra money to order from somewhere that actually takes care of the customers and makes up for their mistakes. My best friend had to deal with two DoA PSUs from Newegg, his return/refund for BOTH was smooth, quick, and incredibly easy. After a bit of research, I would have saved about $0.99 going with everything I had originally purchased. Now I'm out $50 EXTRA. Thinking about it now, I feel beyond stupid. This has been the worst experience I've ever had with a company and I have Comcast for my internet service provider (just saying). TL;DR: Choose any other company unless you want to deal with multiple defective products, having to pay 9x the original shipping cost to return said defective products, AND get a refund that's about 30% less than what you originally paid after waiting 9+ weeks for the issue(s) to be resolved. Update: Decided to call them before posting this. Apparently they "received it" on the 13th after I shipped it out two weeks ago (ish... not 100% sure because my tracking info is... somewhere) with 5 day shipping... but fine. It's USPS, they can be like that sometimes and I don't feel like digging through my paperwork to find said shipping tracking number. Initially there was zero information on my RMA minus the above. After explaining a little bit about what's going on, I get placed on hold because now, magically, they'll put in the effort to figure out what's happening. Here's how that convo goes: CS Guy: "Looks like the RMA department is waiting for the manufacturer to run their tests to verify something is wrong." Me: "So.... they didn't run any tests?" CS Guy: "They ran an incomplete test so they sent it to MSI for a complete one. Give it about a week and email the RMA department for more information" (this is AFTER I told him I emailed them the first RMA and they never got back to me). Basically, now I'm looking at receiving my $125 refund on my $175 product around May 11th. Maybe. 4 months after I ordered the first one. A total of 86 days. Yup. Stay FAR FAR away.

I received my part three weeks after it was charged to my credit card. Enough said!!! Response to your comment: You are correct that my credit card was charged for the purchase the day after I placed the order, but the item ordered, based on the tracking info sent to me, was not shipped until 2 1/2 weeks later, and I received it on the third day. Your info is misleading and incorrect.

They never responded to any email or message. I assume that wouldn't change if I needed a refund as well. Speaking of refunds, they don't offer any, even if item ships broken or damaged once you open the case, so you can't look at it or inspect anything, to return broken goods you must be psychic. Will never buy again through them. Beware of SuperBiiz.

After each issue I had regarding my credit card and shipping address (which no other business had) I had to be the one to figure out why my order status wasn't changing. 0 people reached out to me. Second, it took them 10+ days to actually ship my order. 10 whole days. How could you still charge someone for shipping after it takes you 10 days? Every single component of my new computer arrived at my door days before they even shipped my shipment to me.

Took 5 days to even process the order