SuperBiizReviews of superbiiz.com

Response from SuperBiizOct 3, 2018

Thank you for shopping with us. We're sorry to hear you were not satisfied with our shipping and website. We would like to learn more about your experience so we can determine how we can improve our website. We also would like to know what happened during the transit of your goods so we can investigate with the shipping courier service. Please contact [email protected] with your feedback. Thank you for your assistance.

Response from SuperBiizAug 9, 2018

Oh no! That sounds terrible, Ethan. All of our products from our vendors are new, unless the product page displays "Refurbished" and these will all have unique SKUs that are not the same as our regular new products. Perhaps your product had a rough trip in transit from our warehouse to its destination. Are there signs of damage to the packaging? You might be able to file a UPS damage claim. If you need further assistance, please do not hesitate to contact our support team during business hours Mon-Fri, 9AM-5PM PST (1-866-931-2075 or [email protected]).

Response from SuperBiizJul 20, 2018

Thank you for shopping with us! We're sorry to hear you were not satisfied with UPS Ground Shipping Times. We released your order from our warehouse the next day after we received it, but I noticed UPS did take longer than usual to ship across the US. We apologize for the inconvenience this may have caused. We hope you'll score some Free Shipping deals in the future and shop with us again.

Response from SuperBiizMay 15, 2018

Thank you for shopping with us, Brandon. We’re sorry to hear you are not satisfied with delivery times and you were unable to find the shipping & handling fees easily. Our shipping fees are displayed on our product pages, shopping cart page, and the final payment page when you select your shipping method and review your order prior to submission. Your order was placed on a Sunday and unfortunately our facilities are closed on weekends. We did process your order on the following business day, but we understand this isn’t fast enough for many customers. We thank you for being a first time customer and letting us provide you with your PC Hardware needs.

Response from SuperBiizFeb 6, 2018

Hi Billy - thanks for giving us a shot. We're sorry to hear you feel this way and we appreciate your feedback. It looks like your order was processed and shipped out on the same business day. We apologize if our services did not live up to your expectations. If you could give us more details of what you experienced that caused you to feel this way and rate us one star, that would help us a lot to make improvements where we can and for other customers to make a better judgement about shopping with us. Thank you!