SUPCASEReviews of supcase.com

Response from SUPCASEApr 30, 2026

Bonjour Franck, Merci beaucoup pour votre retour et vos gentils mots sur notre service commercial ! 😊 Nous sommes désolés que le système d’ouverture de votre coque vous ait posé des difficultés. Votre remarque est très précieuse et nous aide à améliorer nos produits. Si vous le souhaitez, nous pouvons vous proposer quelques astuces pour faciliter l’inclinaison de l’écran sans outils spécifiques, ou envisager une solution adaptée. N’hésitez pas à nous contacter, nous sommes là pour vous aider. Vous pouvez nous joindre à [email protected] ou nous appeler au +1 888-981-8159 (lun–ven : 9h–16h ET). Nous espérons que votre expérience avec votre coque s’améliorera et que vous profiterez pleinement de votre produit ! Best regards, Supcase Customer Support

Response from SUPCASEApr 7, 2026

Hi Benny, Thank you for taking the time to share your feedback — we’re really sorry to hear that the case didn’t meet your expectations. We understand how important quality and value are, especially at this price point, and it’s disappointing to hear that the materials didn’t feel up to standard for you. That’s definitely not the experience we aim to provide. Your comments are truly helpful, and we’ll make sure to pass them along to our product team for further review. We’d really like the chance to make this right for you. Could you please reach out to us directly at [email protected]? You can also call our support line (Mon–Fri: 9am–4pm ET) at +1 888-981-8159 — our team will be happy to look into your case and work toward a proper resolution. Thank you again for your honest feedback, and we hope we can turn your experience around. Best regards, Supcase Support Team

Response from SUPCASEMar 23, 2026

Hi Joy, That’s really disappointing to hear — especially after you spent time researching and chose what you thought would be the toughest option. Even with protective cases, certain types of impact can still cause damage, but from what you described, it doesn’t sound like it gave you the level of protection you were expecting, and that’s understandable. We do appreciate you mentioning that you still see us as a good company — that honestly means a lot, and we’d like to live up to that. If you’re open to it, reach out to us at [email protected] or call +1 888-981-8159 (Mon–Fri 9am–4pm ET). Would be good to understand exactly what happened and see what we can do from here. Thanks for sharing your experience with us. Best regards, Supcase Support Team

Response from SUPCASEJun 6, 2024

Dear Oliver We are very sorry that we missed your request due to our previous negligence. Now we have improved our customer service support and will have professionals to deal with your problem. We hope you can give us another chance to help you solve the problem. Could you please restate the problem and send it to this email:[email protected]? Sincerely, Supcase Customer Support Team