Bro
Simple questions unanswered
None of the addresses I put in the system would take. The customer service lacks the ability to help with that. And useless when asking simple questions. All I needed was: Why my address wasn’t available to be shipped to? The company is in the US and so am I. The discount code I was given after signing up for the email sub and text sub wasn’t taking. How can we fix this? They told me I need to choose between my reward points and the discount code… I have not even purchase anything therefore what points do I have? I just wanted to purchase protein powder, but this is becoming a headache. The Que said I’d be helped in 15 minutes….more like sporadically within 24 hours. Let’s be real. I thought I would’ve been simply helped for a 10 minute manner and it’s taking forever. I ended up giving up. I’m going with a different brand. Customer service is lacking.
Response from SunwarriorFeb 27, 2026
Thank you for sharing your experience with us. We’re truly sorry for the frustration you encountered while trying to place your order. You should never have to struggle this hard just to check out, and we understand how disappointing it was to feel like you weren’t getting the support you needed. Your concerns about the address not being recognized, the discount code not applying, and the confusion around reward points are all valid. These should have been simple questions with clear answers, and we apologize that we didn’t provide that clarity for you. We understand how discouraging it is when a process that should take minutes turns into a headache. It’s also concerning that our support queue estimates didn’t match your actual wait time and that the follow‑up was sporadic rather than timely. You deserve a prompt and helpful response, and we’re sorry we fell short. We would still love the opportunity to make this right. If you’re open to it, please reach out to us at 8885403667, and we’ll personally assist you with resolving the address issue, applying your discount code, and ensuring your checkout goes smoothly. Your feedback helps us improve, and we appreciate you taking the time to share it—even though we wish your experience had been much better. Please ask for Raina, the Customer Service manager.