SuntransferReviews of suntransfer.com

22/07/23 Date of return travel. Pick up from airport was adequate. The driver was not friendly. Almost like we were putting him out. Now the return back to the airport, which we had paid for in advance. Yes we were caught up in the recent wild fires and yes it was pandemonium around Kiotari. The main road to the airport was closed, at times, but when I called Suntransfer to pick us up from a different hotel, 2 miles up the road, from what we had been evacuated to due to evacuation from ours, they simply said they would not come as the road was closed. There are other routes to the hotel we were stranded at, and the road at rhat rime was not closed. I called them several times to come and pick us up but they kept me hanging on the phone hoping I would hang up, and even told me that the minivan was on its way. It never arrived! And was just another lie. They told us that we had to make our way to Kalithos, which was the other side of the fire. All the local taxis had been commandeered by the government to get people away from the fire. So I could not get to rhe meeting point. A lot of other transfer companies were picking people up from the hotel we were stranded at and taking them to the airport. So why could Suntransfer not do the same! We eventually got on one of the coaches to the airport. Suntransfer kept saying it was a serious situation! I knew that as I was in it and trying to get my family on a flight and to safety. If other companies/coaches were able to get to the hotel and airport, then why could they not! The phone handlers demeanour was so dismissive and abrupt. Other transfer companies were offering to take me to the airport but there were 5 of us, and we would not of all fitted into the spare seats. I shall keep renewing this post every week, so that other people know to use other transfer companies whilst in Rhodes. SUNTRANSFER were an absolute disgrace. My advice is to avoid as they were not professional nor were they sympathetic. They just did not want to help! So if you do not heed my advice, I sincerely hope you are not relying on SUNTRANSFER to help in your time of need! They will not accommodate you. Trust me, this is an honest opinion. Just thought I would remind everyone of this delightful company.

Horrendous company for both service & customer service. Was contacted 12 hours before our flight from Barcelona to inform us that unfortunately that had to cancel our pre-arranged and fully paid for return transfer to Barcelona from Roda De Bera. When contacted the first customer service agent hung up the phone and the second agent suggested we just book 2 taxi's, at 11.30 at night!!! when I'm due to leave at 7.30 in the morning! Currently sitting here stranded and wondering if I will catch my flight in the morning! AVOID AT ALL COSTS! And as for their positive reviews.....they probably write them themselves!

WORST CUSTOMER SERVICE EVER. Just don’t use these people. If you need to change your pick up point they won’t cooperate. It’s unrealistic ti expect customers arrangements to change. If you manage to get through to their customer “support” line you will find the people they’re horrible. Rude. Unhelpful.

*SCAM*SCAM*SCAM Don’t use this company - it’s a scam. Their drivers don’t show up and then their friends/coworkers offers to drive you for triple the amount, and you don’t have any other options in this vulnerable position at the airport. Tried this recently in Cancun airport. Waited an hour, called customer service 5 times, finally spoke to someone, who told me the driver will be there in 5 minutes. After waiting another 30 min they driver called and said he had an accident and hung up. Total BS, it’s a coordinated scam. I have not yet received my money back. Stay away from this company.

Dear travellers, with too many bad experiences and a very bad customer service, I advice you not to use this Company. Either a 45 minutes trip takes 2,5 hours, or as I have experienced today, the Company has deleted me on their pickup time. So no pick-up time on a already prepaid travel and only contact with a robot. My advice is to find other transports and NEVER prepay as you will not get the money back.

I booked a transfer in Chania Airport but waited more than one hour but the Transfer never showed up. I called the helpdesk but they was completely incompetent. More than one hour delayed I hade to take a normal taxi.

Can't get any worse. Tonight 16/04/22 My transfer failed to show up to take me to Alicante airport. I only found out they weren't coming after I contacted suntransfers help line.I have now lost all faith in this company and they don't seem to be able to ressolve the issue of my refunds or care about their customers. I'm still waiting for a refund 😡 more than a month after cancelling Suntransfers have contacted me for my bank details to make a bank transfer but that was a week ago. I have always used Suntransfers in the past with confidence but I'm very reluctant to use them in the future. Very frustrating if you need to cancel. Beware beware beware 😡😡😡

I booked a transfer on shuttle bus from Faro airport and when I arrived at the airport I was refused transfer due to having a bike as luggage. Previously I have never had an issue with companies taking a bike instead of a suitcase. I had made some effort before hand to contact customer service by email to clarify but struggled to find their email on their website and gave up. I was also told that I should have called them locally to let them know I would be late despite arriving 50 minutes after my flight landed and the advise on booking form was to call if you would be more than 60 minutes from landing. When I called Sunttransfers I was told this was my fault for not booking properly and they could not / would not help further. As a single female travelling alone this was not hugely helpful.