SuntransferReviews of suntransfer.com

The Shuttlebus Suntransfer.com in Barcelona is pointless. Nobody "meets you".They cattle herd you onto a bus, you may have to wait some time for others to join. Very blunt attitude and system. UTheres very little customer care or attention to detail. Very poor communication. They model themselves as a clean service, which it is- (no eating or drinking is allowed on the bus). They dictate return times that arent really suitable( would have left us with nearly 5 hours in the airport waiting for a flight with a 1 year old and pregnant lady) so we opted for public transport instead. Public transport was spotless clean,direct,great air conditioning and could choose a more suitable time for travelling home for two thirds of the price. Much more practical. Dont be silly go with the public transport you ca6n book your seats online.

Awful Disgusting Company .. Do Not Use .. I had a transfer that I had paid £560 for from Innsbrook Austria into Italy ..it was a 2.5 hour transfer early in the morning .Easyjet changed my flight to a later flight so I contacted Suntransfers through watts app.. they told me they had no contingency plan in place for changed flights and I would need to book my own transfer in Austria when I arrived or get a local taxi. No refund offered either ..their Italian office called me because I did not arrive for the early flight .. I told them i was speaking with Suntransfers .. Suntransfers told me they could not contact their italian Office .. all lies as I told them thrir guy in italy had called me. this went on for two hours while I was at Gatwick in UK .. the guy on watts app in the end just decided to hang up on me and leave me stranded in Austria.. I had to book a separate taxi when I arrived in Innsbrook but Sun transfers would not refund me. It was not until I started proceedings with Paypal to get 50% of the money back that Suntransfers told me they had a complaints division.. however I was trying to talk to 3 different contacts on their website on the morning this all happened!! .. DO NOT USE THEM THEY HAVE NO CONTINGENCY PLANS FOR ONWARD TRAVEL AND IT APPEARS JUST BOOK LOCAL TAXI DRIVERS AND ADD THEIR % ON TOP. Absolutly disgusting company who robbed me of £260.

Took us 40 minutes to get to our accommodation from where the driver dropped us, so much for door to door! Shocking behaviour. Booked with SunTransfers as they offer door to door transport, something which was crucial for my mother and I as both disabled with limited mobility. Driver dropped us off nowhere near are accommodation, when I protested he said it was just around the corner (which was a lie) I then checked on google maps and it was the other side of the town. Accommodation was also up a hill so steep that path was cut into a zig zag up massive hill. Getting our luggage up the hill was a nightmare and would have been difficult for two healthy people let alone individuals with ME and COPD, for us it was damn near impossible I felt physically sick and dizzy by the time I got up there, and both of us were struggling to breath. Took me two full days to recover enough from the ordeal I could even leave the apartment. Absolutely disgusting. I have since complained to customer service, and requested to know what measures they will put in place to prevent something like this happening to further disabled people - I was advised by Miriam that as the booking confirmation says in the small print you can be dropped at the nearest appropriate stop that they have done nothing wrong and the service provided is as advertised. They only offer door-to-door transfers for private transfers. Note - we were collected from our hotel for the return journeys so not sure how they justify the other side of town as being the nearest appropriate stop when we were dropped off.

Madeira airport return transfer never arrived at 4am leaving 4 travellers all with bike bags trying organise transfers for a 6am flight. Terrible communication from customer service. Do not use this company.

Abholung erfolgt ohne offensichtliche Tafel, man wird irgendwie von der Seite angesprochen… . Nachdem unser Flug verspätet war, war der Voucher nicht mehr gültig und wir mussten 30 euro bezahlen- Rechnung Fehlanzeige. Rücktransport zum FH: 40min verspätet und erst nach vielem Telefonieren und Schreiben gekommen. Für uns… nie wieder, den Stress brauchen wir nicht. Übrigens die Autos sind reinster Schrott

Après que le Gouvernement Grec et ses autorités navales aient completement stoppé le trafic maritime en mer Egée et dans les Cyclades le 19-09-2025 pour cause de vents violents, nous n'avons naturellement pas pu prendre le bateau prévu le 19-09, l'hotel réservé pour le même soir ainsi que le taxi Suntransfer et l'avion prévus, eux pour le lendemain matin 20-09-2025. J'ai bien sur alerte immediatement tous ces contacts dès que possible (le 19-09-2025) et seul, Suntransfer, m'a répondu qu'un remboursement et/ou un arrangement n'était pas envisageable car j'avais lancé mon alerte moins de 48 heures avant ma réservation !. Pour eux, il était donc tout à fait possible de prévoir à la fois une météo improbable et l'arrêt complet des activités navales 48 heures avant ma réservation des 19 et 20-09-2025. Des gens complètement sourds aux besoins et aux attentes de leurs clients. En un mot, obtus. Fuyez-les comme la peste !.

Poor customer care. Pickup at arrival should’ve been a mini bus as we are a young family of 7. Two cars came and we had to separate the family to transfer. Pickup for departure was even worse, the car was late, had a severely cracked windscreen, it was 35c outside and no air conditioning and even the driver told me to complain. I doubt the vehicle was legally allowed on the road. Complaint made during the journey to Suntransfers and they said they’d refund the €110 paid. I then had to submit a complaint and they offered me €11 even though they accepted they were in the wrong. Stay away I wouldn’t use them and won’t ever do so again.

We landed at Faro airport on 29th May.Passport control was chaotic,and had been for weeks.We got to the pick up point 56 minutes after our plane landed to find the driver long gone.We had a voicemail from the company sent over 30 minutes before saying the driver couldn't wait much longer.(We didn't have phone on going through passport control)What sort of airport taxi firm only allows an hour after plane touches down,and in fact left earlier than that,as my texts to them prove.When I rang them later they admitted that they knew there were long queues at the airport,there had been for weeks,so why turn up just as our plane was landing? We have used them before,but as they have refused to issue a refund we will never use them again, shameful!