Sun TranReviews of suntran.com

SunTran. Maybe don’t fire all of your mechanics (so you can line the top execs’ pockets) and then maybe all your buses won’t break down CONSTANTLY!!!! I’ve been riding SunTran for nearly three years and I’ve only been putting up with it because I’m too broke for a car and the services are free. SunTran has always been bad but NEVER this catastrophic! And no one will get penalized for it (except for the fired mechanics and the riders dealing with historic heatwaves while always being late for work).

If I could rate 0 I would. They are argumentive and rarely show up on time. There is 0 consequences for their crap behavior so that's just not gonna change. For as much as they get paid you would think they could stick to a schedule.

The dispatchers will handle you like a child. I was cursed out by a driver and belittled by 3 dispatchers on numerous occasions. There was nothing I could do about it. New employees cant used the Union to speak for us. I told a union rep I was cursed out by a driver. I took a pic of the guy and gave it to him. I found out who it was and spoke to him. He told me because I am new, I cant used to union. If I report it, SunTran will find a way to fire me. I was mentally and verbally harassed by 3 dispatchers over a 30 day period. I didn't say anything because of fear of losing my job. Another union rep noticed the harassment and said he will help me with the situation. He too said that the union can't help me and I will be fired but I took a chance. I was fired 2 days after reporting the behavior of the the 3 dispatchers.

At this moment am waiting for bus 25 at 8:45pm, I've been here since 7:30pm. A whole hour waiting. This is on a Monday. And yes I know it's a free ride which for me it's OK to be 5 to 10 minutes late but an hour that's not not ok. Suntran keep in mind that time is import to people and could affect their paycheck

Wish I could give it a negative 0... The person who clean was sitting and the toilet had pop on the floor toilet paper all over on the grown. No toilet paper and kid's needed the restroom. The other restroom is kept close. And the guy is rude and careless about keeping it clean. And always sitting down. This is Los reviews

Calling 520.792.9222 is a waste of time. Always a waste of time. I got this lady who was rude and was not doing active listening. Just hung up on me. Here is the story. Today on bus 23 #7302 morning shift -the Bus Driver had a meltdown. A women with a disability came on the bus around 4th ave and had a very small Lap Dog. She was unable to hear and speak. The bus driver very aggressively was pursuing this women to answer the question "Is that a service animal?" When she didn't answer he proceeded with an angry attitude walked right up to her and asked and she waved a hand or something which meant yes I suppose and he quit abusing the poor disabled person. Another man very angry called him a Nazi and when the bus driver kicked him off the bus this passenger threw water in the bus drivers face. At this point the bus driver pushed this man very hard off the bus in a violent manner and yelled at all the passengers "I AM JUST DOING MY JOB" many time. "THE BUS IS FREE" " LET ME DO MY JOB" I HAVE TO DEAL WITH THIS ALL DAY" Three Things. 1. No Bus driver deserved this kind of behavior from a passenger. This is wrong. That WAS assault. 2. When the bus driver pushed this passenger off the bus what would have happened if the passenger fell over hit his head on the concrete and died. Pushing is ALSO assault, then if he would have injured himself or even died as a result a law suit at the minimum or a charge of homicide - manslaughter. Is this what the bus drivers are taught to do. To take that risk. An assault for an assault makes no sense. 3. I have rode the bus for years and maybe 1 percent of bus drivers would ever ask "IS THAT A SERVICE ANIMAL" One day Sun Tram will get sued for this. WHAT IS A SERVICE ANIMAL. A service animal must be readily Identified as being used for reasons related to a disability as a result of visual indicators such as vest or Harness worn by the animal or the passenger must provide a note from certain regulated health professionals confirming you need the animal. What about Emotional support animals. Is Sun Tram willing to deny bus service to all those with animals when only a handful may really have a certification to be legit. What if they say "This is my emotional support animal." Is the bus driver going to stop the bus and make everyone late for their transfer. SUN TRAM and their union is the responsible party for this issue causing confusion for their bus drivers. NOTE: When I did get off the bus another passenger shared with me that early in the trip he complained to a young passenger about his visibility of his cigarette box. Is this really the bus drivers concern. Is he a power and control freak. I thought the job of a bus driver was to drop people off and pick up people. THE END.

I just asked the driver about the air conditioner he replied and said the dope heads doesn't need air,I will be bringing this up at the meeting

I have used SunTran for over 20 years. Years ago, I would have given it a 5 Star Rating. Today most of the Drivers are still 5 Star. But today it is impossible to plan ahead. There was the promise of a New Bus Schedule being Available, but it has yet to happen. It is also impossible to make Doctor Appointments at the VA Hospital, with no idea, at what times to take Busses, to be on time. What A Total Mess SunTran Has Become.