Requested a withdrawal on June 25th and it's been "escalated " like a dozen times now. Whole thing seems to be fake and I most likely won't be getting my $900. I was so patient with them for 2 whole months but when other casinos pay overnight or same day, there no excuse.
UPDATE: I am pleased to announce that I have received my withdrawal of $900. The date it was approved was (7/4) and was sent out officially on (7/23). Almost 3 months for a withdrawal. Do not play on here I might be one of the lucky ones.
VG
Vitiko G.
Sunrise slots desaparece el dinero
After several hours I won $583 and continued playing and my money quickly disappeared. I have sent several messages to customer service but no response. There is no way to contact them.
Luego de varias horas gané $583 y continue jugando y rapidamente desaparecio mi dinero. Le he enviado varios mensajes a costumer service pero ninguna respuesta. No hay forma de contactar con ellos.
AS
Adam S.
Sunrise Slots closed my account and…
Sunrise Slots closed my account and kept my deposit money the second I completed the verification process to claim the maximum bonus payout amount of $400!
The second after I submitted my last verification document allowing me to withdraw the $400 Bonus plus the mandatory deposit, I message flashed across the screen saying that my account had been closed and Sunrise has the rights to cancel any account for any reason, ultimately without any reason, at all and will keep your so-called "no risk deposit.
As they write, "We regret to inform you that your casino access has been revoked. The decision is, unfortunately, irreversible. Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party payment service providers." According to that passage, they reserve the right to cancel any account at anytime they choose for not any reason, but for actually no reason at all. This sounds like nothing more than a scammer using a bunch of clever sounding rules avoid paying legitimate winners their rightful winnings but goes so far as to actually keep your private funds which are mandatory to deposit and called "no-risk." New Players, do not sign up here at Sunrise Slots. PS, I opened a new account completely unattached from my old one, and the same exact thing happened again! They closed my account after I turned in the last verification document, kept my deposit, and left me with zero recourse to recover as they ban your login from the website and receive an error message saying, "Oops, something bad happened. And if you are signed up with Inclave, these A-holes don't just block you from their site, they block you from logging into every casino site within Inclave that uses your email. Nice, huh?
LS
Lea S.
I can not believe how long its taking…
I can not believe how long its taking for what was supposed to be an instant payout. It's been almost a month and I'm still waiting. I'm not sure its ever gonna get to me.
SH
Shortbus
Let's get what is owed to us.
I think we should start a law suit against Sunrise slots. They kept my first winnings of 150.00 said I was given too many free coins now they give ever damn excuse not to pay people on their withdrawals
MK
Mads K.
Been waiting for almost Two months for…
Been waiting for almost Two months for payment, and then I get logged out from the site and can’t log back in. You guys owe me 700 dollars
AB
ANNETTE B.
Run people run
Run people run. I have been waiting since July 19th for 2500 dollars evey single day I am told the same thing. Sorry we will escalate it for you. Everything is the finance departments problem. I screenshot every conversation I wish I could post them on here. They are scam artists so be careful.
NY
N Y.
If only I can give it a negative star
If only I can give it a negative star! I invested a lot of $$ and when I won $2000, they took forever to approve my withdraw. All my verification was approve as well. I asked for a check and they told me only wire transfer so I had to submit more info on my bank account. Still find every reason to reject my winning. I spoke to so many operators and it’s all BS! Back to square 1. They are so easy to take your $ and will not pay you! I will no longer spend a penny here ever again and I do wish I was warned and saw all these bad reviews before having them scamming me! Beware everyone! Don’t play here! Great slot games but horrible site to play when it comes to withdrawing.