Jennifer B.
Beware!
This man left my family without water for months. He took well over $2000 from us to fix our well pump. He never fixed our pump and refuses to return our money. I ended up having to hire another plumber as my special needs child has skin issues and was suffering. The other company had our water up and running within 2 hours. I have correspondence to prove what this man has put us through and will gladly let everyone know to stay away. I hope no one has to suffer like we did. Thanks for the reply. Since you admit they cancelled the service, why have you not returned the money you took? Thank you for the evidence that I will be sure to bring to the attorney general's office as further proof. If you feel so badly, you need to do the right thing and give back what you STOLE.
Response from Sunrise Plumbing and Water FiltrationJun 4, 2024
I'm genuinely sorry to hear about the distressing situation you and your family experienced. It sounds like it was a very difficult time, especially given the needs of your child. Please know that we take your concerns very seriously. I want to clarify that our involvement was coordinated through American Home Shield, and we were informed that the project had been canceled. We certainly didn't intend to leave you without support or resolution. Due to liability issues, we cannot work on projects coordinated through AHS without authorization. I encourage you to contact American Home Shield directly to discuss the details and any miscommunications about the cancellation. They should be able to provide further insights and assist with resolving any issues regarding the service and payments. Again, I'm very sorry for any misunderstanding and the inconvenience this has caused. Your feedback is crucial to us, and we are committed to ensuring that our services meet the needs and expectations of all our clients. Thank you for bringing this to our attention.