SPF Screens & AwningsReviews of sunprotection.com

Called the company to schedule a consultation for a large residential lanai awning project. Scheduled for today between 8:00 AM and 10:00 AM. Received an e mail and multiple texts confirming the appointment date and time. My wife and I took time away from our business and sales person was simply a “no show” No e mail or multiple texts advising us there was a problem with our appointment today. I contacted their sales number and was told the salesperson was not returning their own calls. Sales agent said we will offer you an exclusive $250 discount, the same discount in their advertisement in their add in “The Home Mag Tampa east, issue 7, 2026. Understandably that things come up, but such an easy solve to pro actively contact the customer. Not a great day off for us and a lost sale for SPF Screens & Awnings.

VERY UNPROFESSIONAL COMPANY. I had a confirmed appointmetn on 6/18/26 from 10am to 12pm. I arranged my schedule to accommodate this windows. No one showed up and thus, my time was completely wasted. In an industry where there are so many competitor companies, this company runs terribly. Don't waste your time and just pick another company.

I went with an attractable screen for my patio. Due to my pool deck landing, they were supposed to make a custom fitted screen so it fit perfectly. The first screen they installed was not correct. They had someone come out and remeasure. The second screen they installed is still not correct. The screen slags a lot on the right and looks cheap and unsightly. They have come out to my house three times and it continues to do this. I had asked for a refund and for them to pick it up because obviously this product is not working for me. I was then told that due to the fact my screen was custom. I am not able to get a refund. This seems like a bait and switch company and I’m not sure how they have so many great reviews. If a product doesn’t work for you, especially after the company has come out multiple times to fix it then there should be no issue with returning it to keep customer satisfaction. Especially because the screens are not cheap almost $5000. I had a really good experience with everybody in the company up until I asked to return the product. At this point, I will just have to dispute my credit card and go from there. Beware of this company. If something doesn’t fit right and they can’t get it to work you’re SOL.

Absolutely the worst experience. There were issues with installation, which happens and they did eventually fix it with major rework. But the biggest issue arose when they failed to pay Suncoast Rentals for a lift they contracted to do the job and resulted in a LIEN on our home. Apparently this is legal in Florida regardless of our prompt payments to SPF in advance of work done. Such a nightmare to deal with and unnecessary headaches encountered during our experience with SPF. I would NEVER recommend them to anyone.

I have a very small warranty claim, the lock on my screen door broke. I think it is a $5 part and I offered to replace it myself. I sent 3 text messages to Kyndale Benton who helped me through the whole installation and responded within 30 minutes, but nothing happened. I sent an email to their customer service, but got no response. Unbelievable how this company doesn’t care about their customers. I spent over $20K, had a great experience but now they just ignore their customer. This has been going on since May. Not good, there are better companies in NC.