SunOptiqueReviews of sunoptique.com

I wanted to order 2 pairs of glasses. They were specific ones that were sold out on most sites. SunOptique was still selling them, but when I paid almost 300 dollars, they sent me an e-mail with the wrong colour glasses. I immediately sent an e-mail to cancel this order. I have never had response from them, even after 6 e-mails and multiple calls. I would advise anyone to NOT ORDER on this website. I unfortunately spent a lot of money on a big scamparty like this store. I am now trying to get to them via a legal party and Interpol.

Ordered frames 12/28/22. Paid for 2 day priority shipping. No communication from company in over 2 weeks, order has never shipped. Can't get response from company or answer to calls. Is this a scam?

Buyer Beware I received the wrong size frames. Called, emailed to return/exchange them; no response. Save yourself the potential aggravation and shop elsewhere.

Slow to fill the order. The glasses were not what I ordered. Customer service is unavailable to get a return going. The prices are significantly higher. I only ordered from them because I could not find the product I wanted anywhere else. It would have been ok had I received what I wanted.

I have order a pair of frames from this company before. I never had a problem i would receive them in about a week no biggy. I have been wanting some sunglasses i might be going back they have the best prices.

THEY DON'T RETURN PHONE CALLS - DON'T RETURN EMAILS.

Unsuccessfull purchase! Ordered a frame, did not get get any updates for 3 weeks, tried to contact them with phone(nobody answers), email(no reply), web chat( also no success). Disputed visa transaction with my bank. Never-ever with them again!

Order 4 pairs of glasses, 2 were actually shipped, automatically refunded the difference. Why have items on your site your can't deliver? Of the two remaining, glasses came in a box without padding/bubble-wrap, found one frame to be too small and needed to return. I provided the bubble-wrap for return shipping... Called 3x, emailed 4x over a week to get a return authorization... no response... from anything. Due to the time sensitive nature of this 14-day return window, I called again and finally got a person on the phone. Was issued return auth which I paid $10.41 in tracked shipping to return. Glasses were returned to vendor 10 days ago (7 business days) yet the refund has not been issued. Looks like I need to jump through hoops yet again just to get the refund processed. Never again will I purchase from this vendor, I recommend you spend the extra $10 and go to another. Note: sunoptique.com had customer service provided by " Internet Eyewear Group" whoever they are. I should have known better, just looking at the dated website should have been a give-away to avoid this online retailer.