eCigs Direct C.
Poor product and very poor service
Ordered 2 items, one was defective. Eventually they answered my emails and asked for photos of item AND packaging. Sent those but they've gone silent again. I'll avoid in future.
Sunnyfoxy is listed under Auto Parts & Wheels.
Sunnyfoxy (sunnyfoxy.com) has 202 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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202 approved reviews, newest moderated first
eCigs Direct C.
Ordered 2 items, one was defective. Eventually they answered my emails and asked for photos of item AND packaging. Sent those but they've gone silent again. I'll avoid in future.
Dennis K.
They're based in China and it takes weeks to get your products (if ever) . . . they don't tell you that it will be weeks until AFTER they have ran your credit card; then they refuse to cancel the order and/or to take returns (ended up getting Christmas gifts I order the first week of December in mid-January), and Discover Card refused to help stop their deceptive business practices.
Luiz
I bought a item a month ago, never arrived and they not responding emails, Didn't got refund and most likely lost my money. Do not buy from them. They are a big scheme.
Tena G.
It has been almost 30 days since I made a purchase. Each time I contact them for shipping updates , all they continue to say is sorry for any unforseen shipping delays. We will get your item to you as soon as possible. You can check the tracking center , yet that does not work!! I will be reporting them to the Better Business Bureau. I am sure I am not the only one that has!
Dean S.
One star is too high a rating. The fine print says they will not refund once items are shipped. It took 11 weeks for me to finally get items. And they were shipped out of Wuhan, China, so you can be sure I disinfected the crap out of everything once it arrived.
Michael E.
I,too should have read reviews. Placed order December 3rd, 2019,headlight cleaner and natural nicotine stopper. Today is February 6th and no items or reply. No phone # for this company. DO NOT ORDER
Anthony B.
My item was received broken and they said to send photos of product and label . I sent and demanded a refund and they do not respond. Been looking for a phone number but no number found yet. I saw another review with same issue. This is terrible. I wonder how many times they do this? They should not be allowed to advertise onFacebook !!
Gabe
Online purchase. Product arrived 2+ months after purchase. Item arrived broken. I reached via email out to customer service for a refund. They requested photos of package and broken item. I sent photos immediately. I have not received any response. I have emailed 3 times since then asking for an update. No response. It’s been over three weeks.