Monserrat V.
Customer service is terrible
Customer service is terrible. I placed an order on October 21 & opted for the 3-5 day shipping. It’s November 3 & I still haven’t received my order. I’ve made several attempts to reach out to the company & the only thing they said on October 29th was that they were gonna look into it. Still nothing.
Response from SunnyextensionsJan 2, 2024
Hi Monserrat We sincerely apologize for the inconvenience caused by the delayed shipment of your order and the communication issues you encountered. We deeply regret the frustration this has caused you. Your order issue has been appropriately addressed, and we hope you are now satisfied with the resolution. We appreciate your patience and understanding throughout this process. We understand the importance of a positive shopping experience and are actively working to improve our services to prevent similar situations in the future. Your feedback is crucial in this process, and we value your comments. If you have any further feedback or questions, don't hesitate to get in touch with our customer service at [email protected]. We are committed to making amends and ensuring a smoother experience for you in the future. Thank you for bringing this to our attention, and we appreciate your patience and understanding. Best regards