Sunny Hair has been in the hair extension business for over 10 years, producing only high quality human hair and insisting on using environmentally friendly materials and ingredients in the production process to ensure strong, healthy, silky hair. We want to give every client the change they dream of.
Sunnyextensions (sunnyextensions.com) has 182 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
sunnyextensions.com
Website
sunnyextensions.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Sew in extensions were matting and breaking horribly within 2 washes. No heat used on them, and only sulphate free shampoo and conditioner. Worst extensions I have ever purchased!
Response from SunnyextensionsApr 14, 2025
Hi Jody,
We’re truly sorry to hear about your experience — that’s definitely not the quality we strive to deliver. We appreciate you sharing your feedback and we’d love the opportunity to make things right.
Could you please reach out to our customer support team with your order number and a few details? We'd be happy to look into this further and see how we can help resolve the issue.
Thank you again for bringing this to our attention — your satisfaction is very important to us.
Warm regards,
Sunny Hair Team
HJ
Holly J.
Poor quality RUN! Horrible hair.
EDIT: I've purchased silicone to coat the hair in hopes of at least getting some use out of it. I coat it in this silicone (RemySmooth) with every weekly wash, plus add between washes to dry hair. This hair is STILL horribly dry, and matts almost instantly. I can't even wear my hair down. I wish I could post a picture so you could see just how horrible it is.
I spent $50 on the silicone, plus around $200 for hair and $200 for install. I've wasted $450 on this garbage hair, and now have had to spend $300 on more hair from somewhere else and another $200 on a new install.
THIS GARBAGE HAS COST ME NEARLY $1000! RUN FROM THIS COMPANY.
Also, I still haven't received the $30 gift card they offered to "make it right"
-------------------------------
I was a little wary buying from this company, but I found a lot of good reviews so figured I'd give it a shot.
When the hair arrived it was beautiful and quite thick. Well, after about 3-4 washes, it started matting horribly and the ends were very damaged. This hair is so dry, I've found myself literally soaking it in oils, and somehow it still feels dry.
They do not accept returns unless the hair is unopened, so once you have the hair installed, no refund. That's pretty bad considering it needs to be opened and washed to remove all the silicone prior to finding out it's horrible.
They did offer me a $30 gift card, which I haven't received.
I believe it is real hair, based on how it burns, but the quality is horrible.
I've been wearing hair extensions for 20 years, and this is by far the worst hair I've ever had.
Response from SunnyextensionsApr 17, 2025
Hello,
We sincerely apologize for the frustration you’ve experienced with your purchase. We absolutely understand how disappointing it can be when a product does not meet expectations, especially after investing time and money into it. Your feedback is incredibly valuable to us, and we are genuinely sorry to hear that you’re not satisfied with the quality of the hair.
We take pride in offering high-quality extensions, and we regret that this was not your experience. We would like to resolve this as quickly as possible. Regarding the $30 gift card, please allow us to investigate and ensure that it is properly processed. Rest assured, we are committed to making things right for you.
We also appreciate your input about the matting and dryness of the hair, as it will help us evaluate and improve our products moving forward. We would love to assist in any way we can, whether it’s offering guidance on hair care or exploring other options to make up for your experience.
Please reach out to us directly so we can work together on a resolution. Your satisfaction is our top priority, and we’re here to help.
Thank you for your understanding, and we look forward to making things right.
BR
Brigita
DO NOT BUY
DO NOT BUY! These are the worst extensions I have ever used!! The nano hair extensions are bonded together by glue that completely melts when any heat is applied to it! It completely melted my hair to the extensions and ripped sections of my hair out. Customer service only told me to use heat below 60 degrees (which is impossible lol) and offered me a $30 voucher (useless since I’ll NEVER buy from here again! Save your money and you hair and do NOT buy from here!
Response from SunnyextensionsApr 25, 2025
Thank you for sharing your feedback. We’re truly sorry to hear about your experience with our nano hair extensions. Your safety and satisfaction are our top priorities, and we understand how frustrating it must have been to encounter this issue.
We take your concerns seriously and would like to further investigate this matter. We always recommend using the extensions according to the guidelines to ensure the best results, and we are sorry that our suggestions did not meet your expectations.
If you would be open to discussing this further, we’d love to make things right. Please feel free to reach out to us directly at [Customer Service Contact], and we’ll work with you on a solution.
Thank you for your time and understanding.
CC
Candace C.
I bought the sew ins worse hair I’ve…
I bought the sew ins worse hair I’ve ever bought. Only been in a few days sheds like crazy at this rate it will be ready to be replaced by next week. it’s knots frizzes Especially where my neck is, where it rubs it looks horrible. there are 1 million split ends already where it’s just breaking off. I lose handfuls of it every time I brush it makes me so insecure. I’ve wore sew in hair extensions for over five years and this is by far the worst I’ve ever had. It’s just so frizzy and hard to brush
Response from SunnyextensionsOct 28, 2024
We’re truly sorry to hear about your experience with our sew-in hair extensions. Your feedback is important to us, and we want to make this right for you.
Could you please send us some photos of the issues you’re facing? This will help us understand better and find a suitable solution. You can reach us at [email protected]
Thank you for bringing this to our attention, and we look forward to resolving this for you.
SH
Sheena
Absolutely the worst
Absolutely the worst! They have my return and refuse to send me my refund. Quality was awful
Response from SunnyextensionsSep 12, 2024
We’re sorry for the inconvenience you've encountered. We provided the return address on June 14, 2024, but your return was only received on August 31, 2024, which exceeds the 15-day period specified in our return policy. This delay, coupled with the quality issues, unfortunately falls outside our standard return and refund process.
However, to uphold our commitment to good customer relations, we’re offering an 85% refund of your order amount as a special exception. We hope this helps resolve the issue.
Thank you for your understanding.
RE
Rylee E.
Awful
I’m never one to complain but I have to complain about this. I ordered these extensions and they were BEAUTIFUL. I took them to get professionally put in and she said the tape looked weak. We put them in, i’ve had them in for 3 days and over 10 of them have already came out. I washed my hair for the first time today and it is SO frizzy. I’ve had extensions for almost 4 years now and these are the worst ones i’ve ever had. I want a refund so bad!! Can’t believe I wasted my money on these.
Response from SunnyextensionsSep 12, 2024
We’re sorry to hear about the issues you’ve experienced with your extensions. To address your concerns, could you please provide your order number? You can also send details and any relevant evidence of the issues to our customer service email at [email protected]. We are committed to finding a satisfactory resolution for you.
Thank you for bringing this to our attention.
LD
Lindsey D.
Do not order from here!
Was told when purchasing that shipping was 2-5 days. After ordering I received an email the next day telling me that there was a problem with the color match and that they didn't know when I would get my order. 3 days later I got an email saying that I wouldn't see my order for almost 4 weeks! I had made the purchase so I could have my hair done for my birthday. Now I am out $300.00 and will not have my order for my birthday like I had planned.
Response from SunnyextensionsJul 30, 2024
We sincerely apologize for the inconvenience you've experienced. We understand how important it is to have your order on time, especially for a special occasion like your birthday. We have arranged a replacement that better matches your hair color and are prioritizing its delivery to ensure it reaches you as soon as possible. Thank you for your patience and understanding throughout this process.
AB
allycia B.
Customer service is ridiculous
I wrote a review on here before and they are stating that I wore my extensions for a month. I started writing them two weeks after I had my extensions I took them out after a week of having them in with no response from anybody after writing or reviewing on here I was told if I took it down I would get $100 of my $400 of my extensions that I bought for my daughter and myself that knott up When they were in our hair . At this point, I do not want a gift card from them that they have offered me $70 and $30 gift cards. I am told if I take my review would’ve got 100. I do not want this to happen to anybody.
