Sunny Hair has been in the hair extension business for over 10 years, producing only high quality human hair and insisting on using environmentally friendly materials and ingredients in the production process to ensure strong, healthy, silky hair. We want to give every client the change they dream of.
Sunnyextensions (sunnyextensions.com) has 182 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
sunnyextensions.com
Website
sunnyextensions.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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I returned a hair topper with all tags attached and in the original package. I returned it a couple of months ago and followed all the return instructions. To date, Sunny has not given me a refund or answered any of my inquiries. I want my money back.
Response from SunnyextensionsFeb 26, 2026
I am incredibly sorry to hear about the frustration this delay has caused. Returning an item in its original condition and following all instructions should lead to a seamless refund, and it’s clear we’ve missed the mark in your case.
Please know that this is not the experience we want for our customers. While we strive to process returns quickly, it appears something has gone wrong in the communication or tracking process.
KE
Kelsey
Wrong color and not real hair
My boyfriend ordered me the black with silver highlights for my bday. First of all they were not silver at all they were definitely blonde. then paid I paid get them installed and when I went to curl them to go out for my birthday the next day, they would not curl and had an extremely terrible burnt smell you could smell from across the room! They are obviously NOT real human hair. So I had my boyfriend take them out of my head. What a waste of money!! I reached out to customer support but they refuse to issue me a refund or do anything at all to help mend the situation. Do not buy this product!
Response from SunnyextensionsFeb 6, 2026
We’re very sorry to hear about the issue you experienced.
After reviewing the photos you provided, we found that the packaging and product do not match our specifications and are not our products. Please note that all of our products are made from 100% real human hair and undergo strict quality control before shipping.
If you have any questions or concerns about our products, please feel free to contact us directly—we’ll be happy to assist you.
Thank you so much for your understanding!
TX
Ttrcielyn X.
Sunny Hair and extensions SUCKS!!!!!!!
Sunny Hair and extensions SUCKS!!!!!!!! I will never ever order hair from them for myself nor will I recommend this company to my family or friends if I felt like it I would surely put this company on blast but I wont the only reason why I am writing is because I had to give it a star its not worth a star not even half a star They lied their hair is very bad mix blended hair the color was all wrong and it shedded the hair went from a good length to nothing in less then a month 220.00 wasted on what I thought was good quality hair that wasnt
Response from SunnyextensionsJan 27, 2026
We’re sorry for your experience, but we guarantee that all of our hair extensions are 100% human hair. If the color is incorrect before use, we offer return or exchange. Our dedicated customer service team at [email protected]
is happy to assist you.
JL
Jade Leigha W.
THIS COMPANY IS HORRIABLE AND THERER…
THIS COMPANY IS HORRIABLE AND THERER PRODUCTS ARE MISLEADING I SPENT A 1000 DOLLARS ON WHAT THEY CALL REMEY HAIR IT WAS BAD THE HAIR HAD SPLIT ENDS IT WAS DIFFRENT LENGTHS AND IT WAS MIXED WITH SYNTHETIC HAIR DO NOT BUY FROM THIS COMPANY AFTER I GOT THE HAIR I IMMEDIATLEY EMAILED THEM BACK ASKING FOR A ADDRESS TO RETURN IT AND GET A REFUND AND THEY HAVE BEEN STRINGING ME ALONG ASKING FOR PICTURES VIDEOS BURN TESTS BUT WON GIVE ME A ADDRESS TO RETURN THE HAIR FOR A REFUND THEY ARE PLAYING GAMES AND ITS BEEN GOING ON FOR 2 MONTHS ALLS I WANT IS THEM TO TAKKE THIS GARBAGE BACK NO ONE PAYS A 1000 DOLLARS FOR HAIR THAT IS MIXED WITH SYNTHETIC DO NOT BUY FROM THIS COMPANY
Response from SunnyextensionsJan 6, 2026
We’re sorry to hear about your experience and appreciate the opportunity to clarify the situation.
First, we want to clearly state that all of our hair products are 100% human hair, and we have official documentation and sourcing records to support this. We requested photos, videos, and a burn test only to identify whether there was a batch-specific issue, not to delay or “play games.” These steps are part of our standard quality-control and dispute-resolution process.
We have received your returned package, and the refund for the corresponding order has already been issued. After receiving the returned items, we conducted internal testing on the hair, and no synthetic fibers were found.
We understand how frustrating this experience was for you, and we regret that the process took longer than expected. Our intention has always been to resolve the matter fairly and transparently, not to mislead or delay.
If you have any further questions regarding the refund or would like confirmation details, please feel free to contact us directly.
HI
Hi
Extremely poor quality and disappointing customer service
I ordered three packs of Sunny Hair extensions and had them professionally installed, but within just a few days, the hair began coming apart at the loop. Out of around 200 pieces, only 37 were even usable — the rest fell apart completely.
I reached out to the seller with photos and proof of installation. They eventually admitted fault for one pack and refunded that single order, but only after I spent over an hour arguing for a resolution. The other packs from the same defective batch were ignored, even though the issue was identical.
These extensions were a total waste of money — poor quality, poor construction, and disappointing customer service. I wouldn’t recommend this product to anyone.
Response from SunnyextensionsNov 10, 2025
Thank you for taking the time to share your experience, we’re truly sorry to hear how disappointing it was. Please accept our sincerest apologies for the frustration, inconvenience, and loss you’ve endured.
What you described is absolutely not the standard we hold ourselves to. We understand how upsetting it must have been to invest in three packs of extensions, have them professionally installed, and then watch them fail so quickly. That’s not just a product issue, it’s a breach of trust, and we take that very seriously.
We also regret that your interaction with our customer service left you feeling unheard and unsupported. You should never have had to fight for a resolution, especially when the issue clearly affected more than one pack. We acknowledge that our response fell short, and we’re committed to learning from this to ensure it doesn’t happen again.
We’d like to make this right. We’d love the opportunity to review your case again.
Your feedback is invaluable - not only does it help us improve our products and service, but it also reminds us of the importance of standing behind our customers every step of the way.
TS
Tiffany S.
They will not let you return them even…
They will not let you return them even though it says 60 day return policy. They told me since I had opened the box for hygienic reasons they wouldn’t give my money back. They said it’s clearly stated in their return policy which is a lie. I never used them. They just weren’t the right color.
Response from SunnyextensionsOct 16, 2025
Thank you so much for taking the time to share your experience. I'm truly sorry to hear about the frustration you've faced with your return request. We understand how disappointing it can be when a product doesn’t meet expectations, especially when you’ve taken care not to use it.
While our return policy does include a 60-day window, I sincerely apologize if the hygiene-related restriction wasn’t clearly communicated. Your feedback is incredibly important to us, and we take concerns like this seriously. We strive to ensure our policies are transparent and fair, and I regret that this situation caused you inconvenience.
I truly appreciate your patience and your feedback - it helps us understand how we can better support our customers in the future and improve our service experience.
If you're open to it, we’d love the opportunity to review your case further. Please reach out to our customer care team with your order details so we can explore a resolution that feels right to you.
Thank you again for bringing this to our attention.
KS
Keeley S.
Horrible Customer Service
I couldn't even figure out how to open them (because I've never done this before) and the stupid customer service rep who answered her phone wouldn't even tell me how, because I bought them on Amazon. She said I have to ask Amazon. Well they still made money even though I bought them on Amazon, and it would have taken 20 seconds to tell me something helpful. She told me to ask Amazon, as if their customer service rep would know how to put on extensions. I might return them if I can, otherwise, I have to find someone else to do this for me because I've always been hopeless in handling my hair. It just takes me too long, and it's too difficult because I've never been good at doing anything with my hair! I hated their customer service girl, and probably their whole company has bad customer service, and their You Tube videos were the worst, least helpful I've ever seen on this topic, but the hair feels good, and if I wasn't so uncoordinated in doing things with my hair, they'd probably look good.
Response from SunnyextensionsSep 15, 2025
Thank you for sharing your feedback — I completely understand how frustrating this experience has been for you, especially as you’re learning to use extensions for the first time. I’m glad to hear that you like the feel of the hair, even if applying it has been challenging.
As we discussed earlier, since your order was placed through Amazon, the best way to get assistance with application guidance or returns is to contact the Sunny Hair Amazon support team directly. They are able to review your specific order and provide detailed instructions or help with a return if needed. You can reach them at [email protected].
I truly appreciate your patience and your feedback. It helps us understand how we can better support customers in the future.
MS
Marina S.
SCAM !!!!!!
SCAM !!!!!!. DO NOT TRUST THEM AND DO NOT BUY FROM THEM .
– FAKE ADVERTISING!
DO NOT BUY FROM SUNNY HAIR. THEY TOOK MY MONEY AND DIDN’T SEND THE ORDER. ZERO CUSTOMER SUPPORT. STAY AWAY!
Response from SunnyextensionsJul 22, 2025
We’re truly sorry to hear you feel this way.
From the beginning, we’ve done our best to support you — responding to each of your messages, following up on your concerns, and currently assisting with your return and refund request. It’s disheartening to see this feedback, especially when our team has been in constant communication to resolve the issue as quickly and fairly as possible.
That said, we do value your feedback and remain committed to making things right. Please don’t hesitate to reach out if there’s anything further we can assist with — we’re here to help.
