Sun Express TravelReviews of sunexpresstravel.com

Update on return from Turkey with Sun Express, after the disaster of booking and paying for seats Row 3, ABCD, when holiday was booked in Sept 2023. When we tried to check in online, it said, passengers not found !. So after a £25 phone call to Sun Express we find they have given our seats to someone else, but they could offer Row 6ABCD which we had no choice but to accept. They told us same seats on return journey. So, tried to book in online for return, which of course didn't work, so met with TUI rep at hotel who said she'd sort it. Which she did and we were in Row 7, ABCD. Not too bad, but it's a shambles. Flight back to be fair wasn't too bad. Flight attendants quite chirpy and polite, and only 15 mins late back into Birmingham. So, I will never use Sun Express again It's all too hard. How TUI can use such an appalling airline is staggering, as we will never go with TUI to Turkey again if they use this airline. We think we got away quite lightly after reading the dreadful reviews some people have had to endure. It's not good enough, TUI should be looking into these complaints as a matter of urgency, before other holiday makers are affected by such poor service.

I would never ever fly with this company again. Such rude and unprofessional company. No understanding to passengers with children especially. Very abrupt and just point blankly rude flight attendants especially. Worst airline I’ve EVER flown with

•Fluggebucht Check-in und Gepäck abgeschlossen und 29,98 bezahlt Sitzplatz 7D zugewiesen bekommen. •Wollte von 10kg auf 20kg Gepäck ein Upgrade da die Linie von mir 60€ wollte hab ich dem nicht zugestimmt. •Auf einmal wurde mein Sitz storniert daraufhin hab ich drei mal ein Check-in durchgeführt einmal 29,99 einmal 42,98 einmal 29,98 bezahlt ging nicht durch….. •Hotline angerufen wegen Gepäck Sitzplatz und Check-In wider 79,99 bezahlt und wider gab es kein Check-In. •Am Ende 210 € bezahlt für Sitz und Gepäck •Kundenservice konnte nichts tun, man wird mit irgendeinem Call-center in Indien verbunden. Erstes und letztes Mal mit der Linie sehr nicht seriös und chaotisch, Finger weg lieber mehr zahlen und dafür was bekommen

I have been flying for more then 20 years with all sorts of airlines BUT have never had an experience as bad as this with two major occurrences. This was my first and LAST time I will ever get on a SunExpress plane. 1) Firstly, on the 20th July 2024, my partner and I were due to catch a flight from Hanover Airport (HAJ) to Izmir Airport (ADB) with SunExpress and then a connecting flight scheduled more then 2 hours after to Ercan Airport (ECN) with Pegasus. What happens ? The flight delays in Hanover Airport by at least 1 hour 50 minutes but the only way we found out was via the SunExpress app; NO indication on the flight board, NO indication at the check-in desk even when asked if there was a delay, NO indication in the check-in lobby even after the scheduled time had passed. Mass confusion with zero communication as to why the delay occurred and we end up missing our connection flight at Izmir. We then go to the help-desk of both SunExpress and Pegasus (who are not to blame) and have a conversation with the person to see how we could be compensated. The person working at the help-desk came across arrogant and unsympathetic and could only direct me to the online customer service to provide feedback, which I came to find were also absolutely useless. The only solution they come up with was to buy 2 more tickets for the next flight scheduled approximately 9 hours later at an extortionate price of €250 per person for a 1 hour 15 minute flight from Izmir to Cyprus ! So a 6-7 hour flight ends up into a 20 hour flight that overall costs upwards of €600+ per person, therefore you can understand my frustration. But hold on it gets worse ! 2) Everyone boards the flight from Izmir to Ercan with no delays which seems to be the only thing they done right. Then an absolute nightmare which I would guess would be illegal if investigated. Given that temperatures were around 40 C - 45 C, we board the flight with NO working air conditioning. EVERY single passenger was soaked in sweat, children were distraught and the elderly looked like they could suffer an illness at any point throughout the flight. We then hear an announcement from a cocky and rather unsympathetic pilot who only cranks up the frustration level by saying the air conditioning would work once up in the air (which was not the case), goaded more frustration by claiming we as passengers were ‘excited’ about the flight and that SunExpress were the no 1 airlines. And all they could do was offer cups of water, what an inhumane company ! Extremely lucky no-one suffered serious health issues although I have been ill for the last 2 days now.

If there were an option to give zero stars, I would not give even one. My flight from Antalya to Köln was an incredibly frustrating experience. We waited at the gate for over two hours because the operators were not prepared or ready for boarding. Maybe they were preoccupied with watching the Turkey vs. Holland match, which Turkey unfortunately lost. I knew this because the two women at the gate were also engrossed in the game. This level of unprofessionalism is unacceptable. Even after we boarded the plane, we had to wait for almost two more hours without any information about what the issue was. The entire experience was poorly managed and extremely disappointing.

This is one of if not the worst airline to ever be operated flew to Izmir with them last week everyone on the plane ready to go for the captain then to advise we have to sit on the plane for at least 2 hours due to air traffic control. Then out comes the trolleys me thinking we are getting complimentary water. Nope charge the passengers for warm water. When we eventually took off no communication from any of the staff shocking service. Again flying home from Izmir got on the plane and again made to sit on the plane until they could leave I understand that things do come up but let passengers no beforehand not will your boarded and waiting to go. Airline it’s self looked like a bus had be converted no arm rests on chairs hard chairs aswell. Yes I know it’s a budget airline but come on at least try and make you passengers a little comfy for sitting over 4 hours. Wouldn’t use them again.

I can't believe how bad this so called airline can get away with it. There the Worst we have ever traveled with outbound & In bound, Its a shambles no information, we got told to go to gate then to leave gate, sat on the plane for over an hour with no A/C, I have never sweated so much on a plane made the flights very uncomfortable, no explanation, no offer of water, very very poor, this is both ways, Sun Express should be on -stars they are that bad.

One of the worse airline u can imagine customer services very bad,staff rude no sense of humour poor big time even after checking online we have to wait 2 hr in que with special assistance wheelchair avoid them big time they r cheaper for a reason will never travel from then again