Sun Express TravelReviews of sunexpresstravel.com

Dear CEO, I am extremely unhappy with the flights I have experienced during recent months. I traveled on 20 October 2023, flight number XQ 830. Booking number A49DV5. Ticket number 5642160042111. During the flight from Izmir to Birmingham you took an additional 4142 LIRA from me. As you forced me to check in my hand luggage. At the time I didn’t realise check in of my hand luggage was optional. As you will see from my booking I already paid for 30kg, and then I also had a small hand luggage case. You have stolen 4124 lira from me needlessly. This happened again when traveling from Birmingham to Antalya on 22 May 2024, when you made me check in my hand luggage costing £110. Again at the time I didn’t know check in of my hand luggage was optional, the staff just checked it in, and charged me for the privilege. I no longer have the booking number. But I have proof of the £110 you charged me. Please pass my concerns onto the CEO of sun express whom I wish to address my concerns. Failure to adequately respond to my request will result in the following images being posted across social media and English/Turkish news. An air hostess sleeping whilst on duty. Which is a breach of consumer safety and airline regulations. I do not wish to get the air hostess into trouble but it may be nessessry. Please respond with a suitable outcome as soon as possible. An unsuitable response will result in my contacting the civil aviation authority (CAA).

Paid £74 for pre booked seats and never sat in them, also included was a snack box, never saw them.. I put in a complaint in and it took 2 months for the to refund £16 and they don't answer emails.. Never flying with these again..

I've been struggling to get a refund for 2 months. I had purchased a London-Izmir ticket from Sun Express, but I had to cancel it due to changes in my travel plans. It’s been two months since the cancellation, and I still haven’t received my refund. Every week, I call customer service, send messages, and submit requests. They keep closing my requests, claiming that the refund has been processed. Even when I provide my card statements as proof, they ignore it and close my request without any resolution. Their customer service is completely incompetent. They can’t even confirm which card the refund will be processed to. I strongly recommend choosing another airline.

Was supposed to fly back 21sept at 8pm flight was delayed over 12 hrs .original flight was 8pm first delay was 90 mins then board up dated to 3.20 am no one notified us just info on board at 9pm will were called to gate had our boarding cards removed from us and told to go down the ramp and collect our luggage when we asked what was happening we were told we would be going to a hotel. After collecting luggage and going back through passport control we were outside dalaman with no one to direct us after finding TUi who I understand are working with sunexpress we boarded one of four coached and an hour later dropped off at a hotel someone in Dalyan the only advice was from the guy on reception who said we had to be back down at 3am bearing in mind we had a 4 month old baby with us.at 3 am we go to reception no coach arrived receptionist said we were scheduled on flights at 6am coach finally arrived at 4am we arrived at dalaman got through passport control and had to run to the pla. Which took off at about 6 .30 . Sun express say that we don't qualify for compensation nor will they disclose info only the reason on delay Avoid at all costs !!! NO COMMUNICATION NOT AGENT AROUND NOTHING EVERYTHING WAS DONE BY WAY OF MOUTH OF OTHER PASSENGERS DISGUSTING

Vi fick till oss att man måste beställa mat på deras hemsida sunexpress om vi ville ha mat på flygresan när vi reste med nazar.se Vi beställde friterad kyckling och betalade i förväg. Väl på flyget fanns de ingen friterad kyckling. Vi har skickat in klagomål om pengar tillbaka. Vi har hittills inte fått något svar. Så hoppas vi får pengarna tillbaka. De är ca 1 månad sen vi klagade att vi inte fick vår mat samt vill ha pengarna tillbaka.

I paid extra leg seat for my flight to Antalya and ended up in a regular seat Disaster! I've never experienced case like this. The cabin crew blame the staff at check in desk . However, there were bunch of people in the same flight with the same problem. Stansted airport its a big mess. Never again

I will add to the plethora of negative reviews. Staff aweful! Paid for 'priority pass' but received none of the perks as these were not available i.e. express lane closed both ways. Complained on return and after chasing this for two and a half months have been told they have simply deleted my complaint! Avoid!!!!

To make this clear it is about their customer service and online check in. Online checkin didn’t work for my flights. I hadn’t had any information communicated to me to be able to check in online. Meaning I had to make two expensive phone calls to get the correct info. When I checked in I bought seats for me and my partner. But it turns out they were bought on a flight I wasn’t even booked on. They have still to this day refused to return this money. Their complaints team do not exist. - I’ve never heard from them. I’m a very experienced flyer, this was the worst experience I’ve had for online check in or customer service. The flight was actually fine. The same as any other budget airline.